my name is neil Blenkinsop.*********Alamo confirmation is ***********I booked...

GetHuman1961695's customer service issue with from January 2019

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The issue in GetHuman1961695's own words
my name is neil Blenkinsop.*********Alamo confirmation is ***********I booked * seven seaters and a * door car through you to be picked up in Orlando florida on the **th December. we were offered upgrades which we refused twice!*the lady dealing with our reservation went off and when she came back she said we'd been given * free upgrades. signed all the paperwork and one had $*** charge on it. when we queried this was told it was just a formality and no charge would be taken off the card. on arriving home I found they had taken this amount off my card. have contacted them and they have offered a **% refund but as this is the *nd time they have done this I feel they should give a full refund for misleading us. is there anything I can do about this? **neil
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Customer service issue
Reported by GetHuman1961695
Jan 14th, 2019 - a mon ago
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GetHuman1961695 started working on this issue
Jan 14th 3:29pm