We got paint on our vehicle by PennDot. We call Geico to ask what should be our next st...

GetHuman2606952's customer service issue with CarFax from March 2019

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The issue in GetHuman2606952's own words
We got paint on our vehicle by PennDot. We call Geico to ask what should be our next step. A person at Geico falsely reported to Carfax ,our vehicle as having damage to the rear of the car. Geico sent us a letter explaining that it was entered in error and that it should have never been reported it would be no different than a cracked windshield. The paint was removed from the vehicle by a licensed Body Shop. We have sent both the letter from GEICO and the invoice from The Body Shop. We have contacted Carfax numerous times asking for this October *rd **** damage report to be removed from our vehicle's carfax report. The emails we received from Carfax just says that their report is accurate. Geico stated it needs to be removed completely. We need this resolved immediately. Reference ********.
GetHuman2606952 did not yet indicate what CarFax should do to make this right.
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CarFax

Customer service issue
Reported by GetHuman2606952
Mar 27th, 2019 - a mon ago
I have an issue with CarFax too
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Seen by 1 customer so far
Similar issue to 689 others
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Timeline
GetHuman2606952 started working on this issue
Mar 27th 8:30pm