We got paint on our vehicle by PennDot. We call Geico to ask what should be our next st...
GetHuman2606952's customer service issue with CarFax from March 2019
Help with my CarFax issue
First: share to improve GetHuman2606952's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2606952's next move: go to the CarFax help center.
CarFax doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2606952 will want to follow the link below to head to their help center. We will check on GetHuman2606952 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2606952 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman2606952's own words
We got paint on our vehicle by PennDot. We call Geico to ask what should be our next step. A person at Geico falsely reported to Carfax ,our vehicle as having damage to the rear of the car. Geico sent us a letter explaining that it was entered in error and that it should have never been reported it would be no different than a cracked windshield. The paint was removed from the vehicle by a licensed Body Shop. We have sent both the letter from GEICO and the invoice from The Body Shop. We have contacted Carfax numerous times asking for this October *rd **** damage report to be removed from our vehicle's carfax report. The emails we received from Carfax just says that their report is accurate. Geico stated it needs to be removed completely. We need this resolved immediately. Reference ********.
GetHuman2606952 did not yet indicate what CarFax should do to make this right.
I have an issue with CarFax too
How GetHuman2606952 fixed the problem
We are waiting for GetHuman2606952 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CarFax's attention and get better help faster. Tap below to get started.
Having CarFax issues too?
Get tips from pros & other customers, and get it handled faster: