Hello I bought a car at a dealer and when we purchased the car they gave us a carefax...

GetHuman1025912's customer service issue with CarFax from August 2018

15 views | 422 similar | 0 following
Help with my CarFax issue
GetHuman1025912's next move: find and follow the right step-by-step guide.
CarFax doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1025912 will need to dig through the advice provided by CarFax, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1025912 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if CarFax has better answers for you: CarFax Help Center
The issue in GetHuman1025912's own words
Hello I bought a car at a dealer and when we purchased the car they gave us a carefax and in that carfax it was accident free so we signed this was a year ago.and last week we wanted to trade our car and they pulled up a car fax for our car and said they would give us less for the car since the car has damage reported and damaged to the rear I was in shock because I haven’t been in an any accident. So I have both carfax and in the new carfax it say that it was reported ******* and we bought the car ****** and the accident was in **** a year before we bought the car. We went to the dealer and they said it was a mistake on carfax side so I would like to know what is going on because I would have never bought a car with an accident already if you can please get back to me thank you and have a good evening

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CarFax

Customer service issue
Reported by GetHuman1025912
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 422 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman1025912 started working on this issue
Aug 23rd, 2018 2:17am
GetHuman1025912 indicated the issue is not fixed yet.
Aug 24th, 2018 3:24am
GetHuman1025912 confirmed the issue is fixed. Hooray!
Aug 24th, 2018 3:24am
GetHuman1025912 indicated the issue is not fixed yet.
Aug 24th, 2018 3:25am
GetHuman1025912 indicated the issue is not fixed yet.
Aug 24th, 2018 5:42am

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