Good morning I'm writing in regards to a charge on our credit card statement for the la...

GetHuman4109203's customer service issue with Capital One from December 2019

Help with my Capital One issue
First: share to improve GetHuman4109203's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4109203 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman4109203's own words
Good morning I'm writing in regards to a charge on our credit card statement for the last * months. It's something called Amazon channels and another charge of Amazon Channels Prime *We called you and you said you could not help us !! To call Amazon as you don't deal with that account !! We call them and they say the bank will help you with that problem !! We have been on a wild goose chase and it's stopping today !! We wish to cancel both of our credit cards from you !! You did not help us in anyway to see who was charging something to our account !! We paid it off in full and now we are not needing your services anymore

GetHuman4109203 did not yet indicate what Capital One should do to make this right.

How GetHuman4109203 fixed the problem

We are waiting for GetHuman4109203 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman4109203
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3801 others
0 customers following this

Timeline

GetHuman4109203 started working on this issue
Dec 17th, 2019 7:37am