Despite closing my credit card account and being reissued a new * after realizing what...

GetHuman2949413's customer service issue with Capital One from May 2019

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Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman2949413's own words
Despite closing my credit card account and being reissued a new * after realizing what they were selling was not insurance, I immediately cancelled. Well, now disguised with the other name “Mepco” they’ve attempted to take another $***.** from the new card that I had never given them any information. At first Capital One said that would keep this from recurring but now admit merchant may call and get updated information! I thought they could block a confirmed merchant with fraudulent charges on my account, or at least prevent it from happening when I received new card with new account number, but apparently Capital One security is not at all what I thought it was. As soon as my account is credited, I’ll be laying off cards and closing accounts for good.

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Capital One

Customer service issue
Reported by GetHuman2949413
May 19th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 7168 others
0 customers following this

Timeline

GetHuman2949413 started working on this issue
May 19th, 2019 3:49pm
GetHuman2949413 indicated the issue is not fixed yet.
May 19th, 2019 9:07pm
GetHuman2949413 indicated the issue is not fixed yet.
May 19th, 2019 10:26pm