Web page design feedback - NOT USER FRIENDLY. I extremely dislike the new Capitol On...

GetHuman634459's complaint issue with Capital One from April 2018

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The issue in GetHuman634459's own words
Web page design feedback - NOT USER FRIENDLY. I extremely dislike the new Capitol One web page format. I don't like the 'I Want to' drop down. A dash board is much easier to use. I want the option to link to my rewards when I log in - not have to hunt for it. Also, the format gives no Chat or Contact Us option. A chat head popped up once when I was trying to navigate the page, but the chat ended while I was typing. There was no offer to extend the chat time or reactivate it. All other Capitol One connections have been fabulous. The web page sticks out as a sore thumb - yuck!
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Capital One

complaint issue
Reported by GetHuman634459
Apr 27th, 2018 - 7 mons ago
I have an issue with Capital One too
Not resolved
Seen by 19 customers so far
Similar issue to 2953 others
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Timeline
GetHuman634459 started working on this issue
Apr 27th 3:27pm