Trying to update my telephone number for my account. ... I attempted to update an inacc...

GetHuman3370380's customer service issue with Capital One Credit Card from August 2019

Help with my Capital One Credit Card issue
The issue in GetHuman3370380's own words
Trying to update my telephone number for my account. ... I attempted to update an inaccurate telephone number on my Capital One credit card. I tried a skype number, a google voice number, and finally, a Ting number which I just purchased specifically to use with capital one as they would not accept my first two numbers. I pay for my skype number, I pay for my Ting number but google voice is free. Now I am searching for a lowcost phone service that Capital one will accept. Are there any prepaid phone services that are accepted or any non-contract phone services that are accepted or does it have to be a contract phone? I cannot find this information anywhere online. Thank you!! To make it right I would like to update my telephone number on my account.*To save money I use google voice for many of my calls and also pay for a skype number for calls. I also ordered a sim card and phone from Ting (Tmobile branch I believe) in order to update my telephone number with capital one. I do not want to pay $**.** a month with At& T or $**.** with Verizion, T-Mobile does have some other prepaid phones with out contracts but I want to know if those are accepted before I purchase another phone service.*They could let me know which telephone numbers from which providers are acceptable and I will choose one of them if mine are not acceptable.*I have good credit, enjoy making purchases and always pay my bills at the end of the month.*As mentioned above I purchased a sim card and phone from Ting and thought this would solve the problem. Now I just need to see if they will accept prepaid phone service from t-mobile or If I need to go through the additional expense of obtaining a contract with AT&T, Sprint or Verzion.

GetHuman3370380 did not yet indicate what Capital One Credit Card should do to make this right.

How GetHuman3370380 fixed the problem
I spoke with Jen, a Capital one Representative, and she provided a solution today. I was able to use my low-cost phone service from Ting to add to my account. The Ting bill is less than a quarter of the cost of AT&T, Verison, and Sprint per month. I was informed that Skype numbers and Google Voice numbers would not be approved due to security concerns. I was not required to purchase an expensive contract phone plan from AT&T, Verison, Sprint or a prepaid plan from T-Mobile. The Capital One representative Jen, was very helpful and corrected my telephone number problem very quickly with a call verification. She stated they would add this information to their web site for future customers. Thank you Get Human !!!
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Capital One Credit Card

Customer service issue
Reported by GetHuman3370380
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3370380 shared how to fix
Seen by 182 customers so far
Similar issue to 1091 others
0 customers following this
Items needed
Social Security Number
Account Number
Date of Birth
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman3370380 started working on this issue
Aug 5th, 2019 8:23pm
GetHuman3370380 indicated the issue is not fixed yet.
Aug 6th, 2019 3:19pm
GetHuman3370380 indicated the issue is not fixed yet.
Aug 7th, 2019 8:04am
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 10:42pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 9th, 2019 10:08am
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 9th, 2019 4:55pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 9th, 2019 11:02pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 6:13pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 6:18pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 11th, 2019 9:05pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 12th, 2019 5:50pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 13th, 2019 9:19am
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 13th, 2019 12:39pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 13th, 2019 2:38pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 13th, 2019 5:36pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 15th, 2019 5:43pm
GetHuman3370380 confirmed the issue is fixed. Hooray!
Aug 17th, 2019 12:59pm