I have had problems with my capital One GM Credit Card account for the past two months...

GetHuman-gwrklr's Update Account Information issue with Capital One Credit Card from April 2019

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The issue in GetHuman-gwrklr's own words
I have had problems with my capital One GM Credit Card account for the past two months. My February **,**** payment, due March *, apparently was lost in the mail and I was not informed that my card had been put on hold and fees added. I sent an overnight express check to cover the amount the next day., at a cost of $**.**. My next payment was sent march **, **** for $***.** and sent by certified mail. It arrived in North Carolina at **:** on March **, ****. I have been trying to track that payment down for two weeks and FINALLY it was posted on April **, ****. Why did it take a month to post the payment? My account has been messed up since February, including emails from Experian about a drop in my credit score. I received my bill April **, **** for $**.**. I called and my balance is $****.**. I again made a phone payment on April **, **** with code S*B**NBBBC to pay my bill in full. I intend NOT to use the card until this gets straightened out as I value my credit score and have always paid my account in full since ****. I will use another card until this gets straightened out.

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Capital One Credit Card

Update Account Information issue
Reported by GetHuman-gwrklr
Apr 12th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 807 others
0 customers following this
Items needed
Social Security Number
Account Number
Date of Birth
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman-gwrklr started working on this issue
Apr 12th, 2019 6:58pm
GetHuman-gwrklr indicated the issue is not fixed yet.
Apr 12th, 2019 7:01pm
GetHuman-gwrklr indicated the issue is not fixed yet.
Apr 12th, 2019 11:47pm
GetHuman-gwrklr indicated the issue is not fixed yet.
Apr 12th, 2019 11:47pm
GetHuman-gwrklr indicated the issue is not fixed yet.
Apr 12th, 2019 11:49pm

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