I have a Canva PRO account and want to upgrade to Enterprise. My credit card has enough...

GetHuman5884615's customer service issue with Canva.com from March 2021

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The issue in GetHuman5884615's own words
I have a Canva PRO account and want to upgrade to Enterprise. My credit card has enough funds and it's a credit card that Canva lists as compatible. When attempting to upgrade to Enterprise the message "We are unable to process your payment. Enter a payment that supports USD currency." comes up.**Since a year payment for PRO has just been made on March **, **** that shouldn't be a problem. The most annoying thing is the lack of Canva's Customer Service. We are talking about sharing, connecting, and a human approach to a digitizing world and the only thing we see with digital companies is the complete absence of human support. It's f***ing appalling.

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Canva.com

Customer service issue
Reported by GetHuman5884615
Mar 24th, 2021 - a month ago
Not resolved
Seen by 2 customers so far
Similar issue to 597 others
0 customers following this

Timeline

GetHuman5884615 started working on this issue
Mar 24th 11:07pm
GetHuman5884615 indicated the issue is not fixed yet.
Mar 25th 4:42pm