Canon MX*** printer says there is no paper in the upper area we are not trying to print...

GetHuman-drdsee's customer service issue with Canon USA from June 2018

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The issue in GetHuman-drdsee's own words
Canon MX*** printer says there is no paper in the upper area we are not trying to print from the upper area we are trying to print from the loaded lower area it’s advising us to check the following and press OK when finished load paper we do not want to load paper lined paper guides with the paper paper guides are aligned in the lower chamber it will not work pleaseHelp
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Canon USA

Customer service issue
Reported by GetHuman-drdsee
Jun 5th, 2018 - 5 mons ago
I have an issue with Canon USA too
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GetHuman-drdsee started working on this issue
Jun 5th 2:20am