Your telephone contact is non-existant. Your personal service at FTB is not prompt. It is very difficult to contact you, and this "service" does nothing to enhance the situation.

GetHuman-hlnoble's customer service issue with California Franchise Tax Board from July 2018

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The issue in GetHuman-hlnoble's own words
Received a "demand" letter addressed to Worldradio, Incorporated saying I hadn't filed a tax return for ****. We sold the magazine in **** to CQ Magazine. CQ quit paying us for the purchase a few months after my husband died in ****. I closed the corporation and filed final tax returns (Jy * ****-June ** ****) for the ****-** year. The total gross income for that year was a LOSS of $***.**. Worldradio, Inc. was the paymaster for another of our magazines, International Travel News (Martin Publications, Inc.). The payroll company did not start listing Martin Publications as its own payer for those employees until after the first payment in January of ****. I think that is where your confusion lies. The forms you sent me have nothing to do with my problem. Your telephone service is not helpful at all, after punching in all the numbers I was directed to, I was directed to a recorded loop and then cut off. It would be helpful if you had live people handling the phones. I would like you to check your records, see that the corporation has been properly dissolved and rescind this "demand".*Helen Noble********-**** *We
GetHuman-hlnoble did not yet indicate what California Franchise Tax Board should do to make this right.
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How GetHuman-hlnoble fixed the problem
TO FIX THIS, I SUGGEST SCRAPPING THIS FEATURE AND GET LIVE PEOPLE WHO ANSWER A TELEPHONE THAT REALLY WORKS.
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California Franchise Tax Board

Your "gethuman.com" service is NOT helpful. but then, I got little satisfaction when I went out to FTB in person. The State of California has a lot to learn about customer relations.
Customer service issue
Reported by GetHuman-hlnoble
Jul 2nd, 2018 - a yr ago
I have an issue with California Franchise Tax Board too
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Seen by 12 customers so far
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GetHuman-hlnoble started working on this issue
Jul 2nd, 2018 8:04pm
GetHuman-hlnoble indicated the issue is not fixed yet.
Jul 2nd, 2018 10:04pm
GetHuman-hlnoble indicated the issue is not fixed yet.
Jul 3rd, 2018 9:17pm
GetHuman-hlnoble indicated the issue is not fixed yet.
Jul 3rd, 2018 9:21pm
GetHuman-hlnoble indicated the issue is not fixed yet.
Jul 5th, 2018 9:58pm
GetHuman-hlnoble indicated the issue is not fixed yet.
Jul 5th, 2018 9:58pm
GetHuman-hlnoble indicated the issue is not fixed yet.
Jul 5th, 2018 10:01pm
GetHuman-hlnoble confirmed the issue is fixed. Hooray!
Jul 6th, 2018 6:57pm