I just moved here from Columbus, Ohio and I need to get a California driver's license*R...

GetHuman4218024's customer service issue with California Department of Motor Vehicles (DMV/RMV) from January 2020

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The issue in GetHuman4218024's own words
I just moved here from Columbus, Ohio and I need to get a California driver's license*Real ID. I was also recently married and changed my name. My new name is updated with Social Security - it's on my social security card and on my Ohio driver's license. My passport and birth certificate have my maiden name, however, so I brought in a certified abstract of marriage to link my maiden name to my current name. I was told by the Van Nuys DMV that the certified abstract of marriage was not acceptable and that I would need a certificate of marriage. The problem is, in Franklin County, Ohio, the certified abstract of marriage is the same as the marriage certificate. I called the Franklin County Probate Court to confirm this, and they said that the certified abstract of marriage is the highest, most official proof of marriage that they provide. The abstract is the only document I can possibly provide. If the DMV cannot accept that, then I'm never going to be able to acquire a California license*Real ID. I need the DMV to understand that the certified abstract is essentially my marriage certificate, according to Franklin County. What am I supposed to do here?

GetHuman4218024 did not yet indicate what California Department of Motor Vehicles (DMV/RMV) should do to make this right.

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California Department of Motor Vehicles (DMV/RMV)

Customer service issue
Reported by GetHuman4218024
Jan 7th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2118 others
0 customers following this

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