I went in to the DMV to renew my learners permit, because it expired * days ago. I went...

GetHuman-rachbeth's customer service issue with California Department of Motor Vehicles (DMV/RMV) from October 2019

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The issue in GetHuman-rachbeth's own words
I went in to the DMV to renew my learners permit, because it expired * days ago. I went in and completed the entire process, passed the written test, and got my new permit. I went home to schedule a Behind-the-Wheel test right away, since I've already had my old permit for a year & finished all the driving lesson requirements to take the driving test. However, as I was trying to schedule an appointment, I got a message saying that I am not eligible to make a driving test appointment. I then realized that when I went to renew my permit, I accidentally restarted a whole new application, instead of a renewal application. Now the system is counting my permit as completely new, instead of renewed. How do I resolve this issue? Is there a way I can call in, or do I have to go back to the DMV? Can they easily fix this issue, or do I have to redo the entire process again?

GetHuman-rachbeth did not yet indicate what California Department of Motor Vehicles (DMV/RMV) should do to make this right.

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California Department of Motor Vehicles (DMV/RMV)

Customer service issue
Reported by GetHuman-rachbeth
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 8075 others
0 customers following this

Timeline

GetHuman-rachbeth started working on this issue
Oct 29th, 2019 3:49am

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