CVS Customer Service Issues

I had a concerning experience at the store yesterday. I initially called to report rude treatment by a manager while trying to return Christmas gifts. I was told I could return them with a receipt, which I had, but was denied a refund because I didn't have the card I used for purchase. Returning the next night, I explained the situation to another manager who was disrespectful. He insinuated I might not be honest and refused the refund. His behavior was unacceptable, and I hope that corporate will address this issue promptly. I am willing to provide more details if needed. Thank you, Ashley Wyatt.

On 12-30-20, I visited your Kaneohe Bay store. The cashier line had changed, and it was completely different from the holiday queue. I mistakenly assumed it was the same as before. The cashier and customers used a negative tone when informing me, which made me feel uncomfortable. A sign indicating the change would have been appreciated. Overall, I found it to be poor management and not reflective of excellent customer service. Even though Walgreens is nearby, I choose to remain loyal to your store and shop there at least five days a week. As a regular customer, I am disappointed with the service at your Kaneohe Bay store. I suggest better communication from the store manager to the customers and more training for the staff to ensure all customers feel welcomed.

I was mistakenly charged twice by CVS #[redacted] in Kissimmee, FL on October 30, [redacted]. The correct charge should have been $30.28, but I was also charged $41.98 erroneously. The cashier used two different registers, explaining that one froze, and completed the transaction on register #18. I was only given a receipt for the correct charge and assured the extra charge would be voided. However, upon checking my statement after returning from vacation in Orlando, I saw both charges. Despite contacting CVS three times and being told the duplicate charge would be voided with an adjustment on my statement shortly, I have yet to see any changes. I kindly request a refund of $41.98 and would appreciate prompt confirmation. Thank you. - RN

During a recent visit to CVS, I went in to pick up medicine and ended up buying $90 worth of merchandise. Unfortunately, as I was leaving the store, I tripped and fell, cutting my arm. With the help of a kind lady in the car next to me and a young lady, I was assisted back into the store. The manager seemed indifferent until we mentioned there was glass under the cars, prompting him to sweep the area. Despite my arm bleeding heavily, the young lady helped me stay seated and covered the wound with cleaning paper and duct tape. I had to go to NCH behind CVS for x-rays and treatment, which cost $4,[redacted] with a $[redacted] copay. The lack of support from CVS was disappointing, but the assistance from the young lady, Katie, was greatly appreciated. As a loyal customer since [redacted], the customer service experience was unacceptable. - Ann-Margaret S.

I visited a doctor on January 8, [redacted], and they sent my prescription to CVS. After waiting for 2 and a half hours at CVS, I was charged for two medications, but only received one along with the informational paper. The staff mentioned they needed to find the other medication and directed me to the consultation window to wait. When the pharmacist finally provided the medication, it indicated to take 1 milliliter, which was confusing in US measurements. Upon calling CVS, I encountered a dismissive employee who mentioned the medication was a mix that needed to be discarded after 3 days, instead of clarifying the dosage. Frustrated, I contacted Walgreens for assistance and was advised it was a small amount and to visit them for a dropper. I decided to take a small amount that night and planned to obtain a dropper from Walgreens later. Moving forward, I will be using Walgreens for my pharmacy needs.

I reached out last week regarding a possible error I encountered during checkout on December 31st. I had a coupon for a Ben & Jerry's ice cream, but upon checking my receipt at home, I noticed I was charged the full price. I am disappointed that I haven't received a response to my email. If this matter isn't resolved, I will have to dispute the charge when my credit card statement comes in. The details of the transaction were outlined in my initial email.

I purchased a charger cable for my iPhone with cash. Unfortunately, it did not work. I tried to return it with the receipt, but the machine couldn't process the transaction. I asked the salesperson to give me store credit instead and took another similar cable, which also did not work. I have the receipt for this one as well, but the system won't allow me to return it. I've visited the store twice trying to return it and spoken to a supervisor and manager, but no one resolved the issue. I was asked to call and report the problem, but when I did, I felt mistreated as they didn't offer service in Spanish. I had to ask two people to assist me with the call. They said they would email me instructions for filing a dispute, but I haven't received it. I strongly believe that with my receipt, I should be able to return the item without facing all these difficulties. I only want to return the product as it is my right and my money. I suggest that CVS fixes its faulty system.

I visited the CVS store at [redacted] N. Dale Mabry in Tampa, Florida, store number [redacted], on Saturday, January 9th, with the store flyer to purchase items eligible for CVS bucks. However, during checkout, I did not receive my $10 coupon bucks as advertised in the flyer, and the cashier mentioned the sale ended at 11 am. I questioned this discrepancy as the flyer stated the offer was valid through January 9th. Despite requesting to speak to the manager, Lia, she explained that was the store policy and seemed uninterested in resolving the issue. This experience was disappointing, and it is concerning that this particular CVS location has a low approval rating of 2.7. I am seeking clarification on why the sale ends at 11 am on Saturdays and would appreciate receiving my $10 CVS bucks.

My father was discharged from the hospital on Friday evening, but we had trouble affording some medication prescribed. The pharmacist at Target Store on Kossow Road in Waukesha, along with her technician, helped us tremendously when we couldn't find a solution. They went the extra mile on Monday by contacting the primary care physician, hospital, and hospitalist until the issue was resolved. We are deeply grateful for their exceptional service. We felt it was important to acknowledge the outstanding work of the pharmacist, Melissa, and the technician, Teresa. In these challenging times with COVID-19, their care and assistance were truly invaluable. Thank you, Kelly & Mike.

As a 95-year-old, I scheduled my Corona Vaccine appointments at CVS in Yarmouth Mass. Unfortunately, a form I received online had a question about a pharmacy issue I didn't understand. Leaving it blank caused my appointments to be canceled. It was frustrating not to get through on the phone despite trying several CVS numbers. I suggest providing the form before the call so applicants can gather all necessary information. Additionally, I recommend making it easier for elderly couples to apply together. As a loyal CVS customer, I was disappointed by the time wasted trying to secure an appointment, only to have it revoked. I hope CVS can streamline the process given the challenges of vaccine availability.

On December 10th, [redacted], I submitted 2 disposable cameras for film processing at a New Bedford CVS. Upon collecting them on January 5th, [redacted], I left without examining the pictures. After reviewing them, I found very few worth keeping. Subsequently, when I inquired about the store's photo return policy, I learned that returns were accepted before leaving the premises. The total cost for the 2 rolls was $30.44, and since most images are unwanted, I am seeking a refund. I acknowledge the importance of examining photos prior to departure and confirm that I have not downloaded the pictures. I desire a refund in accordance with the store's policy. In the future, I will ensure to check all photos on-site before leaving. Your assistance in refunding the $30.44 is greatly appreciated. Thank you for your attention to this matter. Alan H. 78 Quaker Ln. Acushnet, Massachusetts [redacted]. Email: [redacted] Cell: [redacted]. Home: [redacted].

I spend six months of the year in FLORIDA and the other half in MI, where my primary address is. Typically, I transfer my prescriptions to CVS/Sanibel, Florida for the winter season. However, this year has been frustrating. After several unsuccessful attempts to get a flu shot at CVS and being advised by my insurance to go elsewhere, I encountered significantly increased prices when I needed to refill my prescriptions in January. Despite the pharmacist’s explanation about rising costs, I decided to transfer my prescriptions back to my MI pharmacy. Surprisingly, I was able to get a three-month supply at a lower cost than what CVS charged me for one month. Furthermore, the different manufacturer for my Diltiazem prescription raised concerns for me. I wish to return the medication, as I found through my research that it is also Diltiazem, but the pharmacist did not provide a clear answer. I am contemplating switching pharmacies unless CVS can address these issues regarding pricing, insurance acceptance, and medication consistency. Thank you for your attention to this matter. - Beverly

I recently experienced an issue at the CVS pharmacy located in Target on 7th Street. I am a diabetic and require strips and needles. When I called on 11-22-[redacted], I was informed by a technician named Angela that my strips were free. However, when my husband purchased them, he discovered they were $[redacted].99. I returned the strips as I couldn't afford them, leading to confusion and a reimbursement of $[redacted].00 for the strips and $60.00 for other medication. Unfortunately, on 2-9-[redacted], the pharmacy mistakenly re-deposited the check causing an overdraft fee. Despite efforts to resolve this with the corporate office, I was left feeling unheard. After consulting with a lawyer, it was clarified that I am owed $[redacted].00, $60.00 for the medication, and a $35.00 overdraft fee. I kindly request resolution by March 5th, [redacted]. Thank you for your attention to this matter. Mrs. Rita H. in Phoenix, AZ.

At 88 years old, I have always experienced excellent service until this week. I encountered an issue trying to refill my skin cream with a refill left. After being initially denied a refill and given conflicting reasons, I was frustrated. Ultimately, it was revealed that my insurance wouldn't cover it for two more weeks. I wish they had informed me upfront, so I could have chosen to pay for it earlier. It took nearly three days to resolve this, but a little transparency from the staff about the insurance situation would have been appreciated.

I am dissatisfied with my experience at CVS. Despite being a long-time customer, I consistently face issues with my rewards number and the app not working at the register. Despite contacting customer service and being assured that the problem was resolved, I continue to encounter the same issue. Today, during my lunch break, I was once again unable to use my number to earn rewards, leaving me frustrated. I am concerned about my accumulated credit points and the impact on my overall experience. The cashier repeatedly informs me that my number is not on file, asking for an alternative number each time, which is unacceptable. My number is [redacted].

The customer service experience at the local CVS store on [redacted] Pine Ridge Rd in Fort Myers, FL, was not satisfactory. Upon arrival at the pharmacy, there was a lack of acknowledgment and an attitude that the customer was an inconvenience. Despite providing a prescription sent by a healthcare provider, there was confusion regarding the order's availability, which was eventually found after producing a copy of the prescription. Staff members varied in their level of experience, with some being new and others long-time employees. Getting assistance from the staff required effort from the customer, and inquiries about drug prices seemed to be met with reluctance. Although some employees mentioned the ability to check prices with and without insurance, this service was not successfully provided. The decision to continue using this CVS location is influenced by it being a preferred provider, even though recent experiences have impacted the writer's satisfaction. In a time-sensitive situation, the writer had to purchase medication from a different pharmacy despite it not being covered by their insurance plan.

I recently shopped at CVS on Buffalo and Vegas Drive in Las Vegas, Nevada. Among other items, I bought a Glade plug-in refill two-pack, a Glade plug-in dispenser, and two Lindor chocolate truffles. The next day, I decided to return these items but realized I had forgotten my receipt. The manager attempted to look up my purchase using the information I provided but was unable to find it in the system. Despite using my ExtraCare card, the manager issued me a gift card instead of a refund, which left me frustrated. When I tried to use the gift card at another CVS, it didn't work, and I was asked for an alternative form of payment. Feeling like I was unfairly treated, I am now heading back to the original CVS store to address the situation. I am disappointed as I feel I should have received my money back instead of a gift card, and now I find myself in a predicament of losing money and products.

My wife recently had a distressing experience at the CVS pharmacy in Salem, Indiana. She encountered rude and unhelpful behavior from the pharmacist, which left her in tears. Despite having questions about her prescriptions, she was met with curt responses. As a professional in the medical field, she believes that no customer should feel dread or be made to cry when getting necessary medication. I strongly feel that the employees, especially the pharmacist, require further customer service training to address this unacceptable behavior. Please reach out to me or my wife at [redacted] or [redacted] with any resolutions or further information regarding this incident.

I have been a loyal customer of CVS for more than two decades. Recently, I encountered several issues with prescription fills that have left me frustrated and concerned. One of the medications, omeprazole, which I have never had trouble with before, is now unavailable due to a restriction by my insurance company. Despite needing one pill a day, I have been told they can only provide a 90-day supply per year. This unexpected limit is causing inconvenience. Additionally, there was a mix-up with another medication, fenofibrate, where the quantity dispensed didn't match what was recorded in their system, leading to confusion and unnecessary follow-up. These repeated errors have eroded my trust in CVS, and I feel compelled to seek a new pharmacy. These mistakes are not just inconveniences but could have serious consequences for someone relying on these medications. I am disappointed with the service at CVS #[redacted] in Chesapeake, Ohio, and will be transitioning my prescriptions elsewhere to ensure accuracy and reliability going forward.

I have encountered numerous issues with the CVS on East Innes Street in Salisbury, NC. The staff's behavior is unacceptable, with frequent pharmacist turnover. A new pharmacist, whom I refer to as the "fixer," was able to ensure I received the specific pain medication brand I needed for my RA and OA. However, following her departure, the new pharmacist dismisses my requests and claims they have no control over the medication brands they receive, which I know is untrue. This led me to switch to Walgreens. On one occasion, I urgently needed a prescription refilled on a Saturday evening before closing time at 6 pm. Despite calling at 5:30 pm to request it, the pharmacist refused to help, displaying a lack of understanding and empathy. The overall service is disappointing, with long wait times on the phone and a general lack of professionalism from the staff members. Sincerely, Jessica W.