CVS Customer Service Issues

I've been attempting to contact the pharmacy in Matawan, NJ for two hours now. After waiting on hold for about 40 minutes, I get disconnected. My prescription status is on hold, and I am unaware of the reason. I am completely out of my medication and would prefer not to go to the store. I contacted another nearby store and was able to get through immediately. However, the prescription cannot be transferred due to it being a controlled substance - Klonopin. I am incredibly frustrated, especially with getting disconnected. There are moments when the hold music stops briefly, making me wonder if someone is checking the line, but then the music resumes. I hope there is a solution for reaching the pharmacy soon as the store will close in 3 hours, and I urgently need my medication.

I had a terrible experience on 11/13/20 and 11/15/20 with Pharmacy Manager Ms. Tasha Thomas. When I went to pick up my inhaler, the tech said I had to wait an hour as the manager was going to lunch. This confused and frustrated me. Tasha Thomas's response was unprofessional and rude, which further upset me. When I encountered her again regarding a friend's medication, she was dismissive and unhelpful. I spoke to the other manager, Mohammed, and he apologized, advising me to email corporate about the incident. I expressed my dissatisfaction with Tasha's behavior, emphasizing the importance of good customer service. Her attitude towards customers needs improvement. I intend to report this issue.

I was persuaded to sign up for the CVS CAREPASS membership for $5.00 a month, promising coupons and discounts. However, CVS refuses to honor the coupons at the store, claiming I have no account. When contacting customer service to cancel, I was unable to do so as they claimed the account was under someone else's name. My wife, Maria H., and I, Alan H., want all CAREPASS accounts in our names canceled. We request CVS to stop charging my credit card ending in [redacted] each month. Contact us at [redacted] or [redacted], or email us at [redacted] or [redacted] We need the active CVS Carepass membership associated with this account information to be canceled, as we have been charged $5.00 monthly.

Dear CVS, I am writing regarding the issue I faced on Monday, November 16th at CVS Somerset PA [redacted]. I had scheduled a flu shot appointment for 11:30 AM after filling out all the necessary information online. However, upon my arrival at 11:20 AM, I discovered that the store was closed due to a previous night's power outage, resulting in operational issues. Despite pre-paying and registering, I was unable to receive the flu shot due to the situation. The store mentioned discarding refrigerated medications, which seemed like a significant waste. I am disappointed with the lack of coordination between CVS's online scheduling system and the local store, leading to this inconvenience. I believe there should be better communication and contingency plans in place to prevent such occurrences in the future. I felt compelled to share my experience to highlight this issue for improvement.

A customer owed me money and tried to wire it using MoneyGram, but I ran into issues. I visited four CVS locations and was informed that they couldn't process the payment as they didn't have enough funds. I was frustrated by the lack of availability considering the amount was $[redacted]. It seems MoneyGram is quick to receive money but struggles with payouts. Compared to my experiences with Western Union, where fees are lower and service is smoother, MoneyGram fell short. I eventually received the money from Walmart since CVS couldn't fulfill the transaction. This experience has left me reluctant to use MoneyGram again. - George H.

On 11/11/[redacted], I visited CVS at [redacted] Chardon Rd in Willoughby Hills for a COVID test. Unfortunately, my vial was not labeled, and my bag did not contain any tracking paperwork. Despite being reassured by two staff members that this would not affect my results, I had not received any updates by 11/20/[redacted]. After contacting the mychart 1-[redacted] number, I was informed that I would just have to wait. On 11/24/[redacted], Christen Visvi called to inform me that my test sample was lost, requiring me to retest for results. This situation caused frustration as my family had to stay away from home until I received confirmation. I hope this issue can be addressed at the store to prevent it from happening to others. Despite being told I could be tested anytime before 3:00 pm, I was later informed about a scheduled "appointment time," causing further inconvenience. Improved standards are necessary for such circumstances, and I feel compensation for the distress and wasted time is warranted.

I am experiencing an issue with my keytag. It appears that there are multiple account numbers associated with my tag in your system. This discrepancy arose a few years ago when I received a new tag with the number [redacted]05 focused on "Extra Care Health," different from the original tag. I was instructed to discontinue the use of the original CVS tag, which I have done. Nevertheless, I encounter difficulties using the coupons I receive in the mail or those generated in-store as they sometimes do not scan at the register due to mismatching numbers. Although using my phone number works, it is inconvenient. I am seeking assistance in consolidating to a single account number as the store staff have been unable to resolve this issue. Thank you for your help. Daniel M., 609A Heritage Village, Southbury, CT [redacted]

I work as a shift supervisor at store number [redacted] in Detroit, MI. Recently, I encountered a conflict with another manager which led to me walking out a few days ago. Despite reaching out, the store manager has not responded to my calls or attempted to address the situation. I am not looking to resign or jeopardize my job as I genuinely enjoy working here. I am hoping to be transferred to a different store. Please get in touch with me. My name is Sharday Chapman, and you can reach me at [redacted].

I recently got a Minute Clinic Covid test with the expectation of receiving my results within 3-4 days as advertised. However, I had the test on 11/23 and received the results 8 days later, which was too late for my travel plans. I was disappointed as I did not receive any notifications via email or text as promised, and this caused inconvenience. Despite the efficient technician, the overall experience was unsatisfactory, especially since insurance did not cover the cost. I am requesting a refund of $[redacted] for myself and my son.

I recently made a substantial purchase of $[redacted] at your store on Sunday. However, upon checking our items on Tuesday, we found that several items amounting to about $70 were missing. We visited the store on Thursday, and after reviewing the security footage, it was confirmed that the missing items were indeed placed in bags and carts by me. I suspect that we may have unknowingly been victims of a shoplifter who took one of our shopping bags. Any assistance in resolving this matter would be greatly appreciated. We are frequent visitors to CVS and value your stores. Thank you. Best regards, Marc P. [redacted]

Today, I spent over 45 minutes trying to get a flu shot at the pharmacy. When I arrived, I was the only person there, and despite having made an appointment, the wait was still too long. The pharmacy seems to be understaffed even though the employees, including the pharmacist, were friendly. Initially, there were only two staff members, and a third joined later. I used to avoid this pharmacy due to poor service but gave it another chance when it improved. However, it seems to be declining again. While the employees are doing their best, it appears to be a management issue that needs to be addressed for me to consider staying.

The CVS in Mt. Vernon, Illinois is struggling. I have been a loyal customer for years and have built a good relationship with the pharmacy team. Unfortunately, they are understaffed which makes it hard for them to keep up. The outdated building also poses challenges as there is very limited space behind the pharmacy counter. As a disabled customer, it's difficult as there isn't even enough room for two chairs. I hope someone can address these issues soon as both the staff and customers are affected. Thank you for your attention to this ongoing problem at CVS. - Mrs. Tina White

The refill notifications from CVS are mismatched with my online records, causing confusion. The texts prompt for a refill soon after they were filled. I wish to clarify this situation and deactivate delivery notifications while also canceling my CarePass. Moreover, an order scheduled for 1-2 day delivery on Monday the 7th has not yet been received as of the 12th. Thankfully, the pharmacy provided me with a temporary supply of 3 pills until I receive the full order. I picked up the newly prescribed medication from my doctor as well.

I accompanied my fiance to the Farmington, MO CVS to pick up her prescription. The pharmacist on duty, whom we believe is named Sam, informed us that she needed to go to the Festus, MO CVS instead. Despite having the medication in stock, he wanted to save it for his regular customers. My fiance, a loyal CVS customer, was shocked by his response. She always brings her prescription in early, yet last month was also told to go to the Festus location due to stock issues. She works far from Festus, making it inconvenient to go there when she's not scheduled to work for another three days. Despite her experience in the medical field, the pharmacist refused to fill her prescription to prioritize other customers. A genuine apology is warranted. This lack of customer service is disappointing, especially considering the values of excellent customer care instilled by Sam Walton. We hope CVS addresses this matter promptly. Respectfully, Kevin M.

I recently shopped at a CVS in Connecticut and inquired about the bathroom, only to find out it was not available due to Covid. I decided to shop at Walmart instead, where I could use the bathroom and complete my purchases. I understand the challenges posed by the current situation, but limiting access to facilities can impact customer service negatively. Unfortunately, I will not be returning to CVS. - Robert Bradley

I had a COVID test appointment on December 7th, [redacted], at 1:00 PM. I followed the instructions, received my results through a MyChart account, but when I tried to access them again today, they were not there. Please ensure that my test results are accessible on my account under Baileysw698.

I regularly visit the CVS location at Valley & Fremont in Alhambra and the staff is always fantastic. However, on 12/11/20, I visited the Broadway store in Lincoln Hts. I am disabled and use a walker. I found 2 items but couldn't carry them while using the walker. Unfortunately, there were no carts available. When I asked for a bag at the checkout, I was told rather harshly that CVS doesn't provide bags. Feeling upset, I left the store but returned to inquire about the staff member, Carina Sepulveda, who had been unfriendly. She was just as unwelcoming during the second interaction. I have never experienced such treatment at other locations. I ultimately went to Walgreens where I could shop without any issues, and they had carts available.

I want to address an issue I've been experiencing at the CVS located in Lake Elsinore, Ca. at [redacted] East Lakeshore Dr., Lake Elsinore, Ca. [redacted], phone number [redacted]. I have been a loyal customer at this pharmacy for over 15 years. Recently, there have been difficulties with the refill of my prescriptions. Despite my doctor routinely sending in my 3-month prescription, the pharmacy seems to have trouble locating it. This results in me having to follow up multiple times and even driving back to collect missing medication. I have noticed discrepancies in the number of pills inside the bottles as well. My attempts to discuss these concerns with the pharmacists have been met with unwelcoming responses, making me question the service quality. As a valued customer entrusting them with my essential medication, I would appreciate it if this matter could be investigated and resolved promptly. Thank you for your attention.

On 12/22/[redacted], I requested a refill for Lorazepam, 1mg, at the CVS store on [redacted] Richland Avenue, Aiken, SC. The automated system confirmed my request but when I went to pick it up, I was told I couldn't get it until 12/24/[redacted]. The Pharmacy Manager, Cortney, explained it was because I picked up my last refill two days late on 11/24/[redacted]. I find it frustrating to wait over 30 days for a refill when I only get 30 pills each time. While I understand controlled substance regulations, it seems excessive. I mentioned my concerns to the Drop Off Clerk and regret calling the Pharmacy Manager "crazy," but I feel the situation is unfair to customers who have to make multiple trips as a result. Thank you for addressing this issue.

I shopped at CVS store [redacted] in Bucyrus, Ohio, on December 26 at 1:04 p.m. I purchased Gold Emblem Deluxe Mixed Nuts for $8.99, as there was a sign indicating a buy 2, get the third free promotion. I grabbed 3 cans, but at the register, I was charged for all 3. The cashier, identified as [redacted], mentioned that the sale might have ended. Frustrated, I pointed out the sign to her. Another employee with purple hair came over, but they couldn't explain the discrepancy. I am quite upset about this experience and may reconsider shopping at your store if this issue is not resolved.