I scheduled an appointment for COVID-** testing on Friday, October **, **** for **:** P...

GetHuman-taz_rwb's Complaint issue with CVS.com from October 2020

12 views | 1097 similar | 0 following
Help with my CVS.com issue
Next: our robot will wait on hold for GetHuman-taz_rwb to get a CVS.com rep on the line!
Always use the GetHuman Phone to call CVS.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-taz_rwb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-taz_rwb may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-taz_rwb's own words
I scheduled an appointment for COVID-** testing on Friday, October **, **** for **:** PM. I arrived ** minutes before my appointment and there were * cars in line. The first car did not move for at least ** to ** minutes. After waiting for * hour, the * cars in front of me suddenly left after being told something at the window. When I arrived at the window, I was asked if I was there for the COVID test. This was through a speaker only. I did not see the person speaking. The woman said "You're going to have to return at *:** when the nurse practitioner returns." That was it. No apology, no explanation, nothing. After people have been kept waiting for an hour past a scheduled time, the first thing out of your mouth should be an apology. The second thing should be an explanation. I was stunned and drove away. I called when I arrived home to speak to the manager. I was told Courtney was not at work, and wouldn't return to the end of the month. I asked for her supervisor's name, and was told I could reach Lindsay by calling * *** shopCVS. I unsuccessfully tried to reach Lindsay several times before giving up. I'd like an explanation of why CVS staff would ask customers to sit on line for an hour and then tell them to come back later in the day.

GetHuman-taz_rwb did not yet indicate what CVS.com should do to make this right.

How GetHuman-taz_rwb fixed the problem

We are waiting for GetHuman-taz_rwb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CVS.com's attention and get better help faster. Tap below to get started.
Having CVS.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-taz_rwb fixes it.
This email address isn't valid


Complaint issue
Reported by GetHuman-taz_rwb
Oct 18th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1097 others
0 customers following this


GetHuman-taz_rwb started working on this issue
Oct 18th, 2020 7:33pm