I purchased CVS wart freeze that I used my **% off coupon for and when I opened the box...

GetHuman4872481's Complaint issue with CVS.com from May 2020

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The issue in GetHuman4872481's own words
I purchased CVS wart freeze that I used my **% off coupon for and when I opened the box, the container of freeze spray was completely empty. I told the clerk I needed to exchange the item and why and was issued a refund of my discounted amount. He then proceeded to ring up my exchanged item and a few other things. When I looked at the price of the exchanged item he charged me full price and I explained I should get my original coupon applied and he said it was no longer valid. I drove specifically to this CVS in * towns over to make the return and because he wouldn’t honor my coupon did not get an exchange. The clerks should be able to handle this situation without a managers approval and the line was too long to wait. I would like to be issued another coupon.

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CVS.com

Complaint issue
Reported by GetHuman4872481
May 26th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 931 others
0 customers following this

Timeline

GetHuman4872481 started working on this issue
May 26th, 2020 6:40pm
GetHuman4872481 indicated the issue is not fixed yet.
May 27th, 2020 8:45pm
GetHuman4872481 indicated the issue is not fixed yet.
May 30th, 2020 2:54pm

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