Received a flyer*brochure nice sales listed. On Apr * I placed an order. Brochure goo...

GetHuman-wbogan's Complaint issue with CVS.com from April 2020

Help with my CVS.com issue
First: share to improve GetHuman-wbogan's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-wbogan's own words
FIRST of all, your brochure was a farce. If it were only for ExtraCare card holders, it should have stated at the top in large letters. I was trying to tell you I was provided with the wrong items and over charged . Not the items I requested on sale from the brochure. I stated that I wanted to take advantage of some of the sale items. I should have been asked if I was a EC card holder then. ... Received a flyer*brochure nice sales listed. On Apr * I placed an order. Brochure good thru Apr **.*Ordered * Lindt gold bunnies - solid chocolate listed at B*G*-*** off. I had asked if they were solid.* Substitution was made of "Russell Stover" hollow bunnies. full price $*.** each.*Asked for two cans of Planter mixed nuts listed as B*G**Was substituted * Cans whole cashews full price $**,** each.*Ordered * Cadbury eggs B*G* free on brochure. Sent * eggs price $*.** each. These were the size of maybe a pullet egg. *Are there different sizes? *Ordered Whitman candy boxes listed at B*G*- This was never addressed.*We have been CVS card*customers for many years. *Later in very fine print it was shown that must be an ExtraCare card holder before *******. I do not know what an ExtraCard is. We were never informed of this.*Now on the ticket it says : Get your ExtraCare card. Help*How many other customers were confused by this brochure???
I had never heard of the EC card. Now I will gladly apply for one and hope that there are sale brochures in the future that state the requirements for shopping from it!!
FIX your brochures in future!!! Refund some of the money I was charged for double items which were not the ones ordered. If it were possible, I would return some of the items, but the coronvirus prevents me from leaving home. They were kind enough to take an order for drive-thru pick-up, but I should have been called to ask my approval on the substitutions and told me the prices were not those shown on brochure!!!!!!!*!*!
Have been a CVS customer for over ** years!!!!!*My Husband and I have held regular CVS cards ever since they were introduced!!!!! We have spent winters at our home in FL for ** yrs and still shop the CVS stores there.
Explained problem and quoted all items and prices and the problem of the brochure . I waited for reply or suggestions from you on possible ways to resolve.
How GetHuman-wbogan fixed the problem

We are waiting for GetHuman-wbogan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CVS.com's attention and get better help faster. Tap below to get started.
Having CVS.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CVS.com

Complaint issue
Reported by GetHuman-wbogan
Apr 13th, 2020 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 622 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-wbogan started working on this issue
Apr 13th 9:44pm
GetHuman-wbogan indicated the issue is not fixed yet.
Apr 15th 1:53am
GetHuman-wbogan indicated the issue is not fixed yet.
Apr 15th 6:39pm
GetHuman-wbogan indicated the issue is not fixed yet.
Apr 15th 7:04pm
GetHuman-wbogan indicated the issue is not fixed yet.
Apr 20th 2:21am