HELP!!!**I’m trying to get my Explanation of Benefits mailed to me in proper form. Th...

GetHuman-jfredsla's customer service issue with CIGNA HealthSpring from June 2018

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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
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The issue and preferred resolution, in GetHuman-jfredsla's own words:
HELP!!!**I’m trying to get my Explanation of Benefits mailed to me in proper form. This is my sixth attempt to do so. First one was on me, as I completed the proper form to add my brother as my personal representative as a contingency. Unfortunately, CIGNA’s mindset is that any named personal rep overrides the insured’s current parti****tion. The last four attempts have been with the consultation and advice of various CIGNA phone representatives. Last CIGNA employee I talked to - twice - was Erica Black @ ***-***-****, who’s actually in CIGNA’s South Carolina office despite her *** area code. Now I’ve left two messages for her to return my call and I haven’t gotten a response. Originally my EOB were mailed to my brother in Indianapolis and despite explaining the problem several times to several CIGNA reps the EOB are now coming to my Flordia address but addressed to my brother. Why is such a simple task so difficult with CIGNA? **J. Fred ****le*Group ********ID *: N********
I trust that CIGNA HealthSpring will make this right and come up with a resolution that is fair.
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CIGNA HealthSpring

Customer service issue
Reported by GetHuman-jfredsla
Jun 7th, 2018 - 2 mons ago
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GetHuman-jfredsla started working on this issue
Jun 7th 8:36pm