SCHOOL waiting for *months for our Printer

GetHuman3493781's Complaint issue with Brother International from August 2019

Help with my Brother International issue
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The issue in GetHuman3493781's own words
communicate and work with customer service ... Good day. Our school bought a Brother Printer in Lazada delivered last December **, ****.**It started to have problems printing the black ink last May ****. Before that we are very satisfied with our printer.**We sent it to the service center given by Brother Philippines and it took more than a month since they said a cartridge has to be replaced and the parts took so long. We contacted the customer service July **, **** because our printer is still not fixed. They were able to give it back, it printed ** pages that are OK and started to have problems again with the black ink.** It was returned again but the service center can't find a problem with it.*We have to keep cleaning it for it to print *-* pages that are OK, then it goes back to no black ink.**The service center returned the printer to us but with the same issue. We want to give it back but they do not want to believe that it has a problem. They even told us it is because it was bought in Lazada and we did not buy it from them. Is this what your service center is like? We asked them to come to our school to see for themselves but they do not want to come. Our school is * minutes away from their place.**We usually buy Canon printers or Epson. This is the first time we bought a BROTHER printer because they said it lasts longer and it is tougher. But so far, our experience will not make us recommend your brand. On the contrary, we would recommend people NOT to buy it if it continues to provide this bad service.
they do not want to believe that the printer wont print black ink. They also said it was not bought from them.
After * months of NO PRINTER. I want them to REPLACE it.
This is my first Brother Printer and I was expecting it to last more than * months. I expected it to be better than Canon or Epson.
Sent to it their service center but they cannot fix it.
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Brother International

Brother DCP-T***W
Complaint issue
Reported by GetHuman3493781
Aug 28th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 385 others
0 customers following this


GetHuman3493781 started working on this issue
Aug 28th, 2019 1:46am
GetHuman3493781 indicated the issue is not fixed yet.
Aug 28th, 2019 8:57am