British Airways Customer Service Issues

I experienced a delay in receiving my baggage at DPS. My reference number is UTEDOH. My bag was checked in at YUL on December 21st (flight number BA94), which was delayed by an hour affecting my connecting flights. At each layover (KUL, LHR), I was assured that my bag was loaded. However, upon reaching DPS, I was informed my bag was still at LHR. I have not received accurate information and I am concerned as all my clothes are in the bag. I am unsure about the status. Please contact me. The file reference number is DPSMH21109.

I recently flew with British Airways from Buenos Aires to London Heathrow on flight BA [redacted]. My partner and I ordered Asian meals. Unfortunately, the food we received during the 12-hour flight was extremely disappointing. Despite being hungry, the quality of the food did not meet our expectations. Surprisingly, the meal was lacking basic essentials such as butter, sugar, salt, and pepper. We had to request these items separately. This experience has left me hesitant about choosing British Airways for future flights. Thank you.

I am an agent at AAA Travel. In November, I issued a ticket for Catherine Wilson for a flight from Denver to Chicago on British Airways. Unfortunately, the flight got canceled. I have unsuccessfully reached out to American and British Airways for assistance. The record locator for this booking is RCPRYF. Catherine needs to be rebooked on an early flight due to connecting travel with her family. Thank you, Ann Rechterman Senior Travel Sales Agent

I was extremely disappointed with the condition of the room when we arrived on December 22nd. The room had blood on the sheets, a full bin from previous guests, a faulty drawer that fell on my daughter's foot, a non-functioning coffee machine, a broken towel rack, and a shower that didn't work properly. Despite moving to another set of rooms, there was no explanation that it was complimentary. After a day of sightseeing, the manager called to inform us of another room change at 7:30 PM which included a fold-out bed, not what I had booked. Packing and unpacking for the third time in as many days is unreasonable. I voiced my concerns but was told the move would happen in the morning. If this is the case, I will no longer choose Hilton for future stays. Stressing about accommodation during what should be a celebratory occasion is unacceptable. I would appreciate a response before the room change tomorrow morning. Sincerely, Matt

Hello, I wanted to share my recent experience with flight BA260 on 27th of December [redacted]. The flight was cancelled, and today on the 28th, it has been delayed once again. I am very frustrated as I am not able to obtain any information from Pakistan. The services provided by British Airways seem very unreliable. It's become quite a challenging situation as I cannot cancel or forward my ticket. My next steps will be to sort this out as soon as I land in the UK. Thank you.

Hello, I have a booking for 2 adults traveling to London from CCU via Doha on January 5th with booking reference Q5DWMF. When I checked the Manage my Booking page, I could see my name, Tamoghna Datta, on the passenger list, but my co-passenger, Sayantani Majumder, was missing, even though both our names are on the e-ticket receipt. Can you please verify that both names are indeed listed as passengers on the ticket for January 5th? Thank you, Tamoghna Datta

In October, I experienced a heart attack. In early December, I canceled our first-class flights to San Diego in March with British Airways (booking reference T4F4ID) due to health reasons. The amount paid was £3,[redacted], but I only received a refund of £2,[redacted]. I am seeking clarification on why the refund was not for the full amount. I have hearing difficulties and would appreciate communication via email, as phone conversations are challenging. Any assistance or guidance you can offer would be greatly appreciated. Regards, D. Sweeney

Our flight was delayed by 3 hours, causing us to miss our connection in London, and unfortunately, our bag did not make it to our destination. We now need to purchase clothing and personal items to replace the lost items, including medication that couldn't be taken on the plane due to liquid restrictions. Despite previous apologies from your company, we haven't received any updates or assistance with accommodations after unexpectedly spending money on replacement items that were lost. Could you please provide more information on how you plan to address this situation and alleviate the stress and anxiety caused by these circumstances? Additionally, I would like to know the expected timeline for our bag to be delivered once it is located.

I am currently traveling with my husband from the US and using British Airways for our European flights. After arriving in Sweden on Dec 22nd, we intended to fly to Scotland on Jan 1st. Unfortunately, my husband has been hospitalized since Dec 26th, and his discharge date is uncertain. Additionally, we have bookings from Scotland to Ireland on Jan 6th and from Dublin to London on Jan 13th with your airline. With our plans uncertain, I seek guidance on how to proceed. Your assistance is greatly appreciated. Our booking reference is OTGG3W under the names Mulroy and O'Brien. Thank you for your prompt attention to this matter.

My 19-year-old son and his friend had their flight from Perth to London canceled last night. They have been rescheduled for a flight two days later that is 10 hours longer and of lesser value than the original. Unfortunately, this change means they will miss New Year's Eve and their Contiki tour. Despite attempts, the airline company has not accommodated them on an alternative flight to arrive in time. The provided phone numbers were not useful as they were either disconnected or operating on Eastern time. This experience has been frustrating as they had saved up for this trip all year. The lack of customer service and unequal treatment compared to other passengers is disappointing. It feels unfair and disrespectful, especially because of their age. The situation is upsetting for us.

Hello, this is RAAMVIGNESH. I was scheduled on flight number AC7722 departing on December 29, [redacted], at 10 P.M. in Toronto. Due to delay in immigration formalities and baggage check-in after my previous flight, I missed my connection. I am currently stuck and would appreciate assistance with a replacement ticket for the next available flight. This is my first international trip, and I kindly ask the airline to review my situation and respond promptly. Thank you.

Hello, my name is Maheetha Bharadwaj, and I, along with Meghana Bharadwaj and Mythili Bharadwaj, were scheduled on British Airways [redacted] departing from Mauritius on December 20th at 9:55 PM. Unfortunately, the flight was canceled, causing us to miss our connecting flights from Heathrow to Washington DC and from DC to St. Louis on December 31st. Mythili Bharadwaj, who is the Chief of Palliative Medicine at a large US hospital, will miss an important conference where she is scheduled to deliver a speech. We are in need of urgent rebooking for our disrupted flights. Your prompt assistance with rebooking the London to DC and DC to St. Louis flights would be greatly appreciated. Thank you, Maheetha Bharadwaj

Hello, I had to rewrite this due to a computer shutdown. Our flight, BA [redacted], was canceled and rescheduled for tomorrow morning, December 31st, at 6:00 AM. We require rebooking since we will miss our connecting flight from DC to St. Louis. The passengers are Maheetha Bharadwaj, Meghana Bharadwaj, and Mythili Bharadwaj. Our original itinerary included BA [redacted] from Mauritius to Gatwick and BA [redacted] from Heathrow to DC. As BA [redacted] is now delayed, we are unsure about the rest of our journey. We specifically need assistance with rebooking our DC to STL flight. Best regards, Maheetha

Our BA2068 flight was rescheduled to December 31st, causing us to miss our connecting flights. We are in need of assistance from British Airways to rectify this issue. Our connecting flights from Heathrow to DC, and DC to St. Louis, will be missed due to the schedule change. The passengers affected by this are Maheetha Bharadwaj, Meghana Bharadwaj, and Mythili BHaradwaj. We require British Airways to help us with rebooking these flights promptly. Best regards, Maheetha

1. I believe my bank account has been compromised. 2. A seat was booked in my name for a flight on December 16th from LGW to Mtius. I am concerned and seeking details about this booking under reference RZB4JN, as I was in Kathmandu on that date after departing from Mauritius to Mumbai. I have reached out to BA with no response, and I am feeling anxious. 3. Can you confirm if the individual traveled alone and purchased a return ticket? 4. Did this person travel under the name Mr. Maharajah Madhewoo? Thank you, Dr. M. Madhewoo

I would like to share that I am encountering an issue with providing my passport information for booking number WMKYB7. The system is requesting visa information in addition to my passport details, which I find unnecessary as a US citizen. Being an Israeli citizen residing in Israel, I am unsure why I am being prompted for visa information when I have already entered my passport details. Your assistance in resolving this matter would be greatly appreciated. Thank you. Sincerely, Charles Harvith

I am currently onboard the MSC Orchestra and unfortunately had a family emergency back home. My original travel date was supposed to be on the 1st of January, but due to the adverse weather conditions in Mauritius, the ship is expected to arrive on the 2nd instead of the 1st. I need to make changes to my booking. I have an e-ticket for the BA flight [redacted], with ticket number [redacted][redacted], however, I do not have a booking reference. How can I proceed with changing my flight details? Thank you. - M. Motsoeneng

I am currently facing an issue with my baggage that did not make it to Rajiv Gandhi International Airport with me. Despite informing airport authorities upon arrival, I was informed that my luggage is still in London. It has now been 4 days since my arrival, and I am still without my belongings. My personal items, clothes, and gifts are all in that baggage, causing considerable frustration and inconvenience. I would appreciate it if someone could assist me with this matter promptly, as it seems like there has been a lack of concern and willingness to resolve the situation.

I recently booked a British Airways flight from Jersey to Gatwick for a return trip. During check-in, I attempted to add one piece of luggage using my MasterCard, but only corporate cards were accepted, so I had to pay £50 for my luggage at the airport both ways, which ended up being more expensive than my flight. My flight details are BA [redacted] on December 23rd, [redacted], and BA [redacted] on January 1st, [redacted]. This pricing seems excessive and unreasonable, and it feels like a punishment from British Airways. The fine print does not make this practice morally justified, and I believe it warrants investigation by the consumer council. Another issue I have is regarding the Avios Rewards scheme within the Executive Club. Although I transferred my Avios some time ago and have my username and password, I cannot locate any records of my rewards except on my bank statement listed as Avios Awards. I am unsure how many points I have accumulated and where to access this information. It seems like others are facing similar challenges, and I would appreciate it if someone could investigate this matter and provide guidance. Thank you.

I have attempted to book a return flight from VCE to LGW on 2/15/20 and LHR to VCE on 2/23/20. I was twice offered the Economy Plus fare for €[redacted].02, but both times the booking was rejected, claiming the seats were sold out. However, I find it hard to believe since the exact same fare was offered both times on the same flights. I am willing to accept the offer if it can be provided as initially offered. Thank you for addressing this issue honestly and for providing the fare that was originally offered.