British Airways (UK) Customer FAQ

Yes, you can purchase checked baggage after buying your ticket with British Airways. You can do this in 'Manage My Booking' online where you can add the additional baggage allowance to your booking. Pricing for extra bags can vary depending on the route and whether you're adding this before, during, or after booking. Keep in mind that it is generally cheaper to purchase extra baggage allowance online compared to at the airport. Please ensure to follow the weight and size limitations set by British Airways.

If your flight was cancelled by British Airways, you are entitled to a full refund. You can claim this refund online via "Manage My Booking" on the British Airways website. Just follow the simple steps to claim your refund. Please remember that it may take some time for the refund to be processed and appear back on your original method of payment due to the high volumes of requests currently being handled. Your patience during this time is highly appreciated. You can be assured that British Airways is working hard to assist all customers in these unprecedented circumstances.

I'm sorry for any misunderstanding, but British Airways doesn't offer a customer service email address. Instead, they utilize a web form on their official website for written inquiries, along with telephone support, social media platforms, and a live chat service for instant assistance. This approach helps ensure that your queries are directed to the most suitable department and dealt with as efficiently as possible.