****o, *my name is Monia, I have been trying to book a flight with BA from London Gatwi...

GetHuman-monianto's customer service issue with British Airways (UK) from June 2018

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Help with my British Airways (UK) issue
Before contacting them, items GetHuman-monianto may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue and preferred resolution, in GetHuman-monianto's own words:
****o, *my name is Monia, I have been trying to book a flight with BA from London Gatwick to Madrid leaving on **st June **:**am and return to Heathrow on **th June **:**pm.*I have been trying to book for about ** hours and nothing was done.**st: the system got in a loop and I didn't even know if my flight was booked nor if I had been charged.**nd: I tried again and, for about *-* times, after submitting my card details, I was put on wait and eventually told that the flight was no longer available. **rd: I tried again and the flight was actually available but the system got into a loop again and I was "told" that somebody else had booked the flight in the meantime.**th: when eventually I managed to access from another search engine (skyscanner redirecting into BA) I was informed by BA that the same flight was available but had gone up by £ **. **I believe that this is an unacceptable service and from BA I would definitely expect a much better service. *When I started looking at the flight the cost was £ ***, then it went up to £ *** and eventually further £** were added... I would appreciate if you could secure a flight for me at the original fee I looked into and without further delay to sort this issue out as soon as possible. *Thank you very much for your collaboration *with regards*Monia Antonioli
I trust that British Airways (UK) will make this right and come up with a resolution that is fair.
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British Airways (UK)

Customer service issue
Reported by GetHuman-monianto
Jun 2nd, 2018 - 16d ago
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GetHuman-monianto started working on this issue
Jun 2nd 12:16am