I placed an order ********. The website lead me to believe I would receive my order wi...

GetHuman4283801's customer service issue with Brandy Melville from January 2020

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The issue in GetHuman4283801's own words
I placed an order ********. The website lead me to believe I would receive my order within *-** days with express shipping. I needed it for Christmas so the timing should’ve been fine. The order didn’t arrive until ***** while I was out of town. I have been requesting a return shipping label for over * weeks and all I get is a canned reply but no label. No one answers customer service line ever, and the live chat is never on. I should not have to pay for this. Moreover I want reassurance they are going to refund my money. They’re return policy states you have to return items within ** day of placing the order. Under the circumstances, that has not been possible.

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Brandy Melville

Customer service issue
Reported by GetHuman4283801
Jan 23rd, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 214 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4283801 started working on this issue
Jan 23rd 4:38pm
GetHuman4283801 indicated the issue is not fixed yet.
Jan 23rd 4:41pm
GetHuman4283801 indicated the issue is not fixed yet.
Jan 23rd 4:41pm
GetHuman4283801 indicated the issue is not fixed yet.
Jan 24th 9:34pm
GetHuman4283801 indicated the issue is not fixed yet.
Jan 24th 9:36pm