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Boots Customer FAQ

Top Answers & How-to Guides

What is Boots's Phone Number?

The question we are asked most often is about how to talk to Boots customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return a product purchased from Boots in-store?

Yes, you can certainly return a product purchased from Boots in-store. We understand that sometimes products may not meet your expectations...
Ask any question you have about Boots customer service, get an answer now.

Recent Boots Customer Questions

I am looking for contraceptive pill

Boots offers a wide range of contraceptive pills that you can purchase from our pharmacies. However, you will need a prescription from a doctor to buy them. We recommend that you consult with your GP or a sexual health clinic to find the right contraceptive option for your health needs and lifestyle. Always remember to take your contraception according to the instructions provided by your healthcare professional to ensure effectiveness.
Asked Apr 19, 2024 9:17 AM

My pharmacy is closed i have run out of my daily medication for my heart what can i do?

If your pharmacy is closed and you've run out of your daily medication, we advise you to contact another nearby Boots pharmacy that may still be open. Please ensure to pack your prescription. In emergency situations, some Boots stores may be able to provide an emergency supply of medication without a prescription, though this is at the pharmacist's discretion. If no pharmacies are open or able to help, you should seek immediate medical attention at your nearest urgent care center or hospital. Your health is very important to us. Please don't delay seeking help.
Asked Apr 6, 2024 11:16 AM

Help me with my Boots customer service issue

Returns and Exchanges

What is the return policy for Boots products?

Our return policy allows customers to return Boots products within 30 days of purchase for a full refund or exchange, provided the...

Can I return a product purchased from Boots in-store?

Yes, you can certainly return a product purchased from Boots in-store. We understand that sometimes products may not meet your expectations...

Shipping and Tracking

How long does shipping take for online orders?

For online orders, the shipping duration depends on various factors. At Boots, we strive to deliver your purchase as swiftly as possible....

Can I track the status of my online order?

Yes, at Boots, you can track the status of your online order. Once you have placed your order, you will receive an email confirmation...

Cruelty-Free

Are Boots products cruelty-free?

Yes, Boots is committed to ensuring that their products are cruelty-free. They firmly believe in the importance of ethical practices...

Payment Methods

What payment methods are accepted for online orders?

For online orders, Boots accepts various payment methods to provide convenience for customers. You can pay using major debit or credit...

Advantage Card

Can I use my Boots advantage card for online purchases?

Yes, you can use your Boots Advantage Card for online purchases. Simply enter your Advantage Card number during the checkout process...

International Shipping

Do Boots offer international shipping?

Yes, Boots offers international shipping. Customers can purchase products from Boots and have them delivered to various countries around...

Discounts and Promotions

Are there any discounts or promotions currently available?

Yes, Boots offers various discounts and promotions currently. We regularly run sales and special offers on select products. You can...

Product Ingredients

What are the ingredients used in Boots products?

Boots products utilize a carefully selected blend of ingredients to deliver effective and high-quality personal care solutions. The...
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