The flights I booked and paid for on Bookit and are shown on my itinerary do not match...

GetHuman3373244's customer service issue with BookIt.com from August 2019

Help with my BookIt.com issue
The issue in GetHuman3373244's own words
The flights I booked and paid for on Bookit and are shown on my itinerary do not match the flights that Bookit made with American Airlines.

GetHuman3373244 did not yet indicate what BookIt.com should do to make this right.

How GetHuman3373244 fixed the problem
Persevere. Calling this number seems to get the phone answered sooner but you still have to go through the main switchboard so to speak to get to either the flight or accommodations department.. They do not publish these numbers as best I can tell. This is where the technomuzak gets you. Publish these numbers if you want to get the process streamlined. Each step of the way is designed to get you to fall from hold. It is a way to limit calls as much as possible. Encourages you this way to try and solve on line. Take your time not theirs. This is a business model used by a cross section of companies and industries. Not specific to bookit. Low cost. Save on cost. Save money. Fewer humans need. Get it? If everyone called you need more call centers. More cost. You can’t want the savings on the front end and ***** about how they provide them on the back end. Pay me now or pay me later.*Once you speak to a human they are highly helpful and want to help you. You have persevered and now that want to process your issue efficiently and satisfactorily.. Time is important. It is their time now we are spending in addition to yours.. Must be efficient now. Persevere.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common BookIt.com customer problems.
How Do I Cancel My Bookit.com Reservation?How Do I Find the Confirmation of My Booking on Bookit.com?
Do you have a customer issue as well?
We can help you get BookIt.com's attention and get better help faster. Tap below to get started.
Having BookIt.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

BookIt.com

Customer service issue
Reported by GetHuman3373244
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3373244 shared how to fix
Seen by 17 customers so far
Similar issue to 355 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman3373244 started working on this issue
Aug 5th, 2019 6:42pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:12pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:12pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:12pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:13pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:13pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:13pm
GetHuman3373244 shared this issue with others over email
Aug 5th, 2019 11:14pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:17pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:18pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:18pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:18pm
GetHuman3373244 indicated the issue is not fixed yet.
Aug 5th, 2019 11:18pm
GetHuman3373244 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 7:29pm
GetHuman3373244 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 7:29pm