I would like to change my ticket. I originally purchased a ticket for the wrong day Dec...

GetHuman-kcfoltz's customer service issue with Bolt Bus from December 2018

65 similar
0 following
Help with my Bolt Bus issue
First: share to improve GetHuman-kcfoltz's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Bolt Bus help.
Before contacting them, items GetHuman-kcfoltz may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-kcfoltz's own words
I would like to change my ticket. I originally purchased a ticket for the wrong day December **. The ticket confirmation number for this purchase is ********. The trip had two tickets on it. One for Kevin Foltz and one for Lillian Eagan. The trip was from union station (dc) to **th and **th (new York) leaving at **:** PM. I called this morning to change both tickets for a day later on the same route. After talking with a representative I thought I succesfuly changed both tickets. However, upon receipt of the new ticket. Only one ticket for Kevin Foltz was issued. Lillian eagan’s Ticket was not changed. The confirmation number on the changed ticket for Kevin Foltz was ********. The ticket is for the same route leaving at *:** Am on December **th. I would like to purchase a ticket for Lillian Eagan on the same bus that Kevin foltz’s ticket was transferred to. I still should have enough credit from the first cancelled trip to cover the cost of Lillian’s new ticket. *I have tried to resolve this issue over the phone but was put on hold for an hour after I was ensured I would be helped immediately after transfer to customer service. **I would appreciate if this ticket change can be resolved quickly
GetHuman-kcfoltz did not yet indicate what Bolt Bus should do to make this right.
I have an issue with Bolt Bus too
How GetHuman-kcfoltz fixed the problem
We are waiting for GetHuman-kcfoltz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Bolt Bus's attention and get better help faster. Tap below to get started.
Having Bolt Bus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kcfoltz fixes it.
This email address isn't valid

Bolt Bus

Customer service issue
Reported by GetHuman-kcfoltz
Dec 16th, 2018 - 8 mons ago
I have an issue with Bolt Bus too
Not resolved
Seen by 10 customers so far
Similar issue to 65 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kcfoltz started working on this issue
Dec 16th, 2018 6:25pm