Hello to whom it may concern, This evening I purchased an * piece chicken n biscuit bo...
GetHuman-geraldpr's customer service issue with Bojangles' Famous Chicken 'n Biscuits from May 2018
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The issue in GetHuman-geraldpr's own words
Order my son's something to eat ... Hello to whom it may concern, This evening I purchased an * piece chicken n biscuit box..I just consumed one of the biscuits and it had a hair in it...Disgusting!! I called the store( Grantsboro, N.C.) and informed the asst. manager. Her reply was, what cha want me to do about it, ya want some chicken or some money. That made me furious...I told her I just wanted to inform her of what had happened so she could correct the issue...Her reply, it happens, and as I was trying to ask her, should it, she continued to interrupt me. I told her, that wasn't the correct answer, and that it was totally unacceptable...She said, we wear nets and hats what more can we do.. That type of customer service is why your having such difficulties with said store.. As a previous restaurant manager, I know the importance of customer service and proper measures to ensure the food preparation is met. I was astounded by her answers....Total lack of professionalism.
It's frustrating because the store is constantly having these type of issues and for some reason upper management can't seem to get a team together to make the restaurant operate properly.
They could make this right by getting a manager who knows how to direct employees to do their job..
I've been a customer ever since the restaurant opened, I would go quite frequently until it seemed like every time I used the drive thru, when I arrived home, my order was incorrect...I don't go as much as I would like due to improper service.
I tried to call their ***** but it has been busy, each time I made an attempt. I called the area supervisor Robert and left my phone *, he hasn't returned my call
I have an issue with Bojangles' Famous Chicken 'n Biscuits too
How GetHuman-geraldpr fixed the problem
I spoke to the store manager, John, and he assured me the matter would be addressed..
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