Someone representing your company has just treated me with some of the rudest behavior...

GetHuman713904's customer service issue with Bob's Discount Furniture from May 2018

Help with my Bob's Discount Furniture issue
The issue in GetHuman713904's own words
Someone representing your company has just treated me with some of the rudest behavior I have ever experienced. Let me explain. **We purchased one of your recliners in ****. A week or so ago it felt as if the seat collapsed and the chair would no longer recline. We called for customer service. **Today a man by the name of Christopher (Truck *Z***) came to my house, examined the chair and said it couldn’t be fixed and we would have to purchase a new one. I asked what options might be available to me on a new chair.**He had been speaking to someone on my phone to report his findings & suggested I ask her. I said that was fine I would do that. But before he left could he tell my husband what he just told me. **My husband was not here but was waiting to hear from me by phone. Christopher said, “I have to go.” I told him I understood & it would just take a minute.**Christopher said no, tuned his back, walked out of my house and drove away.**This is unacceptable behavior under most any circumstances but from a service representative to a customer it is unconscionable!**Please have someone of authority contact me by email or telephone and let me know what Bob’s furniture will do to make this right.**Gail Cohen******@***.com**** ***-******** ***-******PS I have given this information by telephone to * customer service representatives at tel * *** ***-****:**John - who left me on hold for * minutes. I redialed the number above and reached*Jessica ID ****
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Bob's Discount Furniture

Customer service issue
Reported by GetHuman713904
May 24th, 2018 - 6 mons ago
I have an issue with Bob's Discount Furniture too
Fixed
Seen by 6 customers so far
Similar issue to 346 others
0 customers following this
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Timeline
GetHuman713904 started working on this issue
May 24th 11:29am
GetHuman713904 indicated the issue is not fixed yet.
May 24th 1:37pm