Bob’s Customer Service***Hello, I’m writing in regards to my recent experience at Bob’s...
GetHuman687707's customer service issue with Bob's Discount Furniture from May 2018
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Bob’s Customer Service***Hello, I’m writing in regards to my recent experience at Bob’s by me, in Wharton, New Jersey. My partner and I went into the store last week and bought a top of the line adjustable bed (King Twilight adjustable with goof-proof package) that was delivered this past Thursday.**We have had several issues which I tried to initially address by calling the store and asking for the manager, Maximus. I told him that there were issues with our salesperson and the next thing he did was put me on hold and put our salesperson on the phone. I found that quite odd.**Had he listened to me, and my issues, I would have told him this:**I came into Bob’s armed with several important questions when purchasing a new bed. I am not well and am bedridden much of the time. I had a rare brain tumor that was surgically removed two years ago. It has left permanent damage and I suffer often. I told our salesperson, Tony, just that and that my bed is EXTREMELY important to me. I made sure to ask appropriate questions such as:**Did I need a specific type of headboard? He said ANY headboard would work*Did I need to buy deep pocket sheets? He said absolutely NOT*Was the bed returnable? He said we have a ** day sleep trial**The bed was then delivered. The delivery men didn’t even attach the brackets to put the headboard on. That was a big issue so I called the store and Tony said he would send a technician back out.**Then later that day, I washed my new sheets and made the bed exactly as Tony showed me with the goof proof package that we bought.**The “normal” sheets he told me to buy popped off every time I adjusted the bed. That’s $*** in the garbage.**Then, the headboard was able to be installed once the technician came out. Every time the bed adjusts, it pushes up against the headboard and it creeks terribly. That’s $*** in the garbage.**Then today we went back into Bob’s in Wharton because my partner has not slept a wink since we bought the bed. She tries but is in severe pain. Tony was rude from the gate.**He said you have to give the bed at least ** days. We agreed but wanted to look at other models to get a good idea if we do decide to exchange the bed, what might work for us.**He followed us to the beds and started asking us so many questions. We really just wanted to try the beds, the two of us, my partner and I, and not feel awkward for coming back there. He grilled us about sleeping positions, temperature of our room, how we get up in the morning, other strenuous exercise we may do, etc. Some questions made us very uncomfortable and felt it was over the line.**Then his words to me were: “I am shocked it’s your partner that is having a problem with the bed. I would have bet it would’ve been you.”**And I said: “Why? Because I am high maintenance to you?”**And he said “YES!”**I found his candor to be completely inappropriate. Was he poking fun at my disability? Was he saying I’m high maintenance because I’m disabled? THIS WAS NOT OKAY!**He also told us we cannot return the adjustable base of the bed. But I had asked him exactly this when we bought it. Going from a Tempurpedic that didn’t adjust (and being bedridden much of the time) to a bed like this, I asked everything! I wanted to be sure we didn’t waste over $****. It seems it didn’t matter. We walked out of the store today after buying a new pillow (spending MORE money), hoping this will help my partner sleep better.**This is not my first experience at Bob’s. We used to go to the one in Wayne, NJ and felt it was very nice. When a new Bob’s opened up by my home, I was very excited. I wish I went to the Wayne store in the first place. **We feel our experience has been so horrible we will never shop at Bob’s again. If we want to exchange our bed after the ** days (Tony explained we have to wait to do so and it’s **-** days which he never said in the first place EVEN THOUGH I ASKED), we don’t want to go back to the Wharton store. We will have to drive ** minutes to Wayne but even now we wish we never stepped foot in Bob’s in the first place and went to our local furniture store where they treat us very well.**I walked out of the store crying today because of how Tony made me feel about “being high maintenance” and how much money we spent on *. the bed *. all the additional accessories that don’t even work!
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