Need to order weed trimmer part*Item: **A D ** C C * * **This is cap assembly*This numb...

GetHuman-mrvinedr's customer service issue with Black & Decker from May 2020

Help with my Black & Decker issue
First: share to improve GetHuman-mrvinedr's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-mrvinedr's own words
A number of problems now exist**. The trimmer is less than a year old and used only a few times last summer**. Black and Decker no longer manufacture this trimmer**. The cap assembly (*********N) is damaged. I believe it was never tight enough (a faulty manufactoed part) when I purchased the trimmer**. I attempted to order and purchase this part item but I am told there is not such part availa... ... Need to order weed trimmer part*Item: **A D ** C C * * **This is cap assembly*This number does not appear on your parts list.*Please contact me
The trimmer has limited use (purchased late last summer)*I need this part and can't use the trimmer
If I can't order the part I feel like I should be afforded partial credit on a trimmer that is not obsolete
I have used Black and Decker for more than ** years and have been satisfied with their products ...........until now
I don't have any workable suggestions or idea
How GetHuman-mrvinedr fixed the problem

We are waiting for GetHuman-mrvinedr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Black & Decker's attention and get better help faster. Tap below to get started.
Having Black & Decker issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Black & Decker

Black and Decker **cc gas weed trimmer. Here are the two corresponding numbers: CMXGTAMDA and ***-***-***CM
Customer service issue
Reported by GetHuman-mrvinedr
May 19th, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 536 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-mrvinedr started working on this issue
May 19th, 2020 1:58pm
GetHuman-mrvinedr indicated the issue is not fixed yet.
May 19th, 2020 11:30pm
GetHuman-mrvinedr indicated the issue is not fixed yet.
May 20th, 2020 12:03am
GetHuman-mrvinedr indicated the issue is not fixed yet.
May 20th, 2020 12:08am
GetHuman-mrvinedr confirmed the issue is fixed. Hooray!
May 21st, 2020 7:42pm
GetHuman-mrvinedr indicated the issue is not fixed yet.
May 21st, 2020 7:47pm