I ordered ** books the other day and will see what happens if I get all those or not, b...

GetHuman-eolordje's customer service issue with Better World Books from November 2018

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The issue in GetHuman-eolordje's own words
I ordered ** books the other day and will see what happens if I get all those or not, but my issue is with the six books I ordered two weeks ago and started getting last week… The problem is that I ended up getting six books of a six volume set but I did not receive volumes four (IV) and five (V), but rather received duplicates of volumes one and six. Then after corresponding every single day since, I finally got word that I am getting a refund on one of those two books - I should’ve gotten a personal call or letter of explanation that didn’t leave me hanging – – like am I needing now to order volumes four and five elsewhere?? Because it seems that you guys still have those two volumes in stock as I look ... why don’t you just send me those two volumes and a return slip for me to send back my two duplicates??? Either way, I have to halt my studies because it just so happens that my focus of interest happens to be included in volume four, so now I am left just waiting ignorantly… My phone number is ***-***-****, please call me so I know there is actually living human beings on your end who actually care for me… I would like to continue getting Better World books my book-buying business, but if this doesn’t get resolved correctly, I will certainly take my business elsewhere… As you could see with my recent order of ** books a few days ago, I can be a steady customer for you....
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Better World Books

Customer service issue
Reported by GetHuman-eolordje
Nov 29th, 2018 - 9 mons ago
I have an issue with Better World Books too
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GetHuman-eolordje started working on this issue
Nov 29th, 2018 6:32pm