We checked into BW Ocean Breeze at Hilton Head last night, Jan. **, and the room...
GetHuman-linsmu's customer service issue with Best Western from February 2019
10 views | 36 similar | 0 following
Help with my Best Western issue
Next: our robot will wait on hold for GetHuman-linsmu to get a Best Western rep on the line!
Always use the GetHuman Phone to call Best Western. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-linsmu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-linsmu may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-linsmu's own words
We checked into BW Ocean Breeze at Hilton Head last night, Jan. **, and the room, ***, had a strong chemical odor, which was overwhelming. We were given a second room, which also smelled strange. I wonder if the new fruniture is off-gassing formaldehyde and they were using air fresheners to mask it. We were told no cancellations were possible. We left and have had to pay for another hotel due to health concerns. It seems to me that if a room is not as expected and is more than unpleasant (possibly unhealthy), Best Western would want to use good customer service to keep our loyalty. That hotel, with a desk clerk who didn't know where the rooms were and couldn't even direct us to the crazy location sandwiched behind another hotel and maybe a trucking firm with noisy trucks nearby is not as advertised. It is like a one star motel with exterior corridors, paper thin walls, and no carpet. I can't believe that BW would own such a property, but to mask a possibly hazardous chemical smell with fragrances was the breaking point. *While the room decor was nice, the rest was impossible to deal with, including not feeling safe with an outside door near the trucking firm, but especially the chemical odors. When we get home, i will have more time to voice this complaint.*Sincerely, Linda Smulka
GetHuman-linsmu did not yet indicate what Best Western should do to make this right.
I have an issue with Best Western too
How GetHuman-linsmu fixed the problem
We are waiting for GetHuman-linsmu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.