We checked into BW Ocean Breeze at Hilton Head last night, Jan. **, and the room...

GetHuman-linsmu's customer service issue with Best Western from February 2019

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The issue in GetHuman-linsmu's own words
We checked into BW Ocean Breeze at Hilton Head last night, Jan. **, and the room, ***, had a strong chemical odor, which was overwhelming. We were given a second room, which also smelled strange. I wonder if the new fruniture is off-gassing formaldehyde and they were using air fresheners to mask it. We were told no cancellations were possible. We left and have had to pay for another hotel due to health concerns. It seems to me that if a room is not as expected and is more than unpleasant (possibly unhealthy), Best Western would want to use good customer service to keep our loyalty. That hotel, with a desk clerk who didn't know where the rooms were and couldn't even direct us to the crazy location sandwiched behind another hotel and maybe a trucking firm with noisy trucks nearby is not as advertised. It is like a one star motel with exterior corridors, paper thin walls, and no carpet. I can't believe that BW would own such a property, but to mask a possibly hazardous chemical smell with fragrances was the breaking point. *While the room decor was nice, the rest was impossible to deal with, including not feeling safe with an outside door near the trucking firm, but especially the chemical odors. When we get home, i will have more time to voice this complaint.*Sincerely, Linda Smulka

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Best Western

Customer service issue
Reported by GetHuman-linsmu
Feb 1st, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 36 others
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GetHuman-linsmu started working on this issue
Feb 1st, 2019 3:19pm