Since switching services to Bell I have had * technicians come to my home to resolve po...

GetHuman-parryc's customer service issue with Bell Canada from November 2018

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The issue in GetHuman-parryc's own words
Since switching services to Bell I have had * technicians come to my home to resolve poor connection issues. The first * found the issue from the main box outside to my house and advised the line needed to be upgraded. I was advised this would happen sometime around August **, ****. Today the latest technician showed up and advised that according to his records my service has been consistent since ******* at ** down. He proceeded to run a test in front of me and got a * down. While on the phone with my brother, I was swearing about being told I was getting a ** when I have never gotten a **, you technician did nothing, tested nothing, only played on his cell phone and read to me what the office was showing. He then left after saying he didn't have to put up with this!!! I have just spent well over an hour on the phone with *** bell...the first tech said they didn't know why anyone was at my home since they were no open tickets. I immediately responded with I need to hang up and call *** as someone dressed up as a bell technician and driving a bell truck is going to people's homes in Espanola. The ticket was found for line replacement!!! Why can't they just replace the line???

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Bell Canada

Customer service issue
Reported by GetHuman-parryc
Nov 5th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 280 others
0 customers following this
Items needed
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Account number
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Last 4 of SSN
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Timeline

GetHuman-parryc started working on this issue
Nov 5th, 2018 4:31pm
GetHuman-parryc indicated the issue is not fixed yet.
Nov 6th, 2018 8:21pm

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