I had a hard time with the first agent, and I just had mouth surgery, so I asked to spe...
GetHuman1319044's customer service issue with Bell Canada from October 2018
7 views | 249 similar | 0 following
Help with my Bell Canada issue
First: share to improve GetHuman1319044's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1319044 to get a Bell Canada rep on the line!
Always use the GetHuman Phone to call Bell Canada. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1319044 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman1319044's own words
I had a hard time with the first agent, and I just had mouth surgery, so I asked to speak to his supervisor.*When she came on, she was talking over me, clearly ignoring me, AND THAN SHE FLAT OUT LIED TO ME OVER & OVER & OVER!! When I tried to escalate, she insisted there was nobody to escalate to and never would be. I had to threaten her with having the call recorded, and sending it to corporate if she didn't pass me to either the person she reports to or the customer relations team. She tried to hang up on me, but I had to threaten her again - this was so stressful! *She just went silent and made me think there was nobody on the line. *Than out of nowhere some other guy came on AND COULDN'T CARE LESS THAT SHE JUST LIED TO ME! He also insisted the same thing as her, and actually spoke over me too. I am so tired, I just had this surgery - I don't need this stress.*My small business (and my peace) had lost an hour aside of this call, and obviously being treated incredibly rudely and led to is frustraing. I also felt I had to use string language to get them to understand how frustrated I am because THEY WERE NOT LISTENING, much less THEY (the last * agents) WERE CLEARLY LYING and couldn't care less.**I'm blown away by this experience, and I think the world needs to know about it. Im seriously reconsidering ANY service with Bell from here forward.*I insist on taking to someone who can address my main issues - and now importantly why I was ***% inargubly FLAT-OUT lied to AND HUNG UP ON.
GetHuman1319044 did not yet indicate what Bell Canada should do to make this right.
I have an issue with Bell Canada too
How GetHuman1319044 fixed the problem
We are waiting for GetHuman1319044 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.