Hi, I bought my son a pair of Bauer Vapor skates in February of ****. (Around the **th...

GetHuman-appela's Complaint issue with Bauer Hockey Equipment from August 2019

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The issue in GetHuman-appela's own words
Hi, I bought my son a pair of Bauer Vapor skates in February of ****. (Around the **th) He only used them for the remainder for February and March before his season finished. We never used them at all for the Summer. *Just now I pulled them out of his bag to sharpen before the start of this season and noticed that the plastic that holds the blade to the skate is cracked on one of them making the blade loose. *Is there anything that you do on your part when an issue like this occurs? If possible I would like a new pair sent out as we do not live near any repair shops that I am aware of and if we need to actually send these out for repair we will need to buy him a new set anyway as he will be needing this right away. This is the first time we have bought him a decent pair of skates. Normally we just get him cheaper Canadian Tire skates as he is only * years old but decided that it's time for him to have a better quality pair. I have always been a supporter of Bauer as the equipment has always been good quality and never had any issues so this surprised me.*Anything that you are willing to do to rectify the situation would be great!**Thank you for your time!*Amanda

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Bauer Hockey Equipment

Complaint issue
Reported by GetHuman-appela
Aug 21st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11 others
0 customers following this

Timeline

GetHuman-appela started working on this issue
Aug 21st, 2019 2:26pm