Order*************On Oct. * **** I placed an order online for item ****** Lego Saturn V...

GetHuman-rdvalles's customer service issue with Barnes & Noble from October 2018

2 views
 | 
241 similar
 | 
0 following
Help with my Barnes & Noble issue
First: share to improve GetHuman-rdvalles's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rdvalles to get a Barnes & Noble rep on the line!
Always use the GetHuman Phone tocall Barnes & Noble. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rdvalles may need:
Email on Account, Password, Purchase ID, Phone Number on Account, Name of Book, and Order number
The issue in GetHuman-rdvalles's own words
Order*************On Oct. * **** I placed an order online for item ****** Lego Saturn V at the purchase price of $**.** with a $**.** discount. At the time of the order the item was in stock. **On Oct. ** at *pm I contacted customer support via text because I had not received a shipping confirmation. Customer service said the item was not in stock and I could wait until it was back in stock for shipping or cancel the order. I opted to wait for the shipment. At *:**pm I received a cancellation email on my order. **On Oct. ** I contacted Sheelah via Live assistance to find out why my order was cancelled. She said it was cancelled because it was not in stock and I should reorder when it was back in stock. I tried to ask how I could get the $**.** discount on my reorder and then was disconnected from the chat.**I would like to reorder the item at the discounted purchase price of $**.**. **Thank you
GetHuman-rdvalles did not yet indicate what Barnes & Noble should do to make this right.
I have an issue with Barnes & Noble too
How GetHuman-rdvalles fixed the problem
We are waiting for GetHuman-rdvalles to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Barnes & Noble's attention and get better help faster. Tap below to get started.
Having Barnes & Noble issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Barnes & Noble email you?
This email address isn't valid
Follow this issue
See how GetHuman-rdvalles fixes it.
This email address isn't valid

Barnes & Noble

Customer service issue
Reported by GetHuman-rdvalles
Oct 18th, 2018 - 25d ago
I have an issue with Barnes & Noble too
Not resolved
Seen by 2 customers so far
Similar issue to 241 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rdvalles started working on this issue
Oct 18th 4:50pm