Order*************On Oct. * **** I placed an order online for item ****** Lego Saturn V...

GetHuman-rdvalles's customer service issue with Barnes & Noble from October 2018

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Order*************On Oct. * **** I placed an order online for item ****** Lego Saturn V at the purchase price of $**.** with a $**.** discount. At the time of the order the item was in stock. **On Oct. ** at *pm I contacted customer support via text because I had not received a shipping confirmation. Customer service said the item was not in stock and I could wait until it was back in stock for shipping or cancel the order. I opted to wait for the shipment. At *:**pm I received a cancellation email on my order. **On Oct. ** I contacted Sheelah via Live assistance to find out why my order was cancelled. She said it was cancelled because it was not in stock and I should reorder when it was back in stock. I tried to ask how I could get the $**.** discount on my reorder and then was disconnected from the chat.**I would like to reorder the item at the discounted purchase price of $**.**. **Thank you
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Barnes & Noble

Customer service issue
Reported by GetHuman-rdvalles
Oct 18th, 2018 - 3 mons ago
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GetHuman-rdvalles started working on this issue
Oct 18th, 2018 4:50pm