I was a student at Pikes Peak Community College in Fall of ****. I am writing an academ...

GetHuman-joshuaza's customer service issue with BankMobile from January 2019

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The issue in GetHuman-joshuaza's own words
Find out if this card was activated. If so, when? ... I was a student at Pikes Peak Community College in Fall of ****. I am writing an academic appeal letter and I noticed some discrepancies on my account with PPCC. They said I received a Bath refund for $***.**. I am not sure where this refund went because I never received my card. They charged me twice for it. I am trying to find out what happened with that money. I don't know if you need my student ID but it is S********. My DOB is **********. I just really do not recall receiving $***.**. However, PPCC said that money was cashed. I am hoping to find out when it was cashed? Also, if there is any way to see what bank it was cashed at, if it wasn't loaded on the card?
I never received my batch refund or my Higher One Card that they charged me twice for claiming I already received it.
I would like to know what happened to my Batch Refund that PPCC claims was already cashed out and the Higher One card that was claimed to be sent to me *x that I also never received.
I contacted PPCC and they told me I would have to contact Bank Mobile which used to be Higher One. They said they didn't have any information regarding where the Batch Refund went or even what my form of refund preference was. They told me to contact Bank Mobile. I called the *(***)***-**** multiple times today only to have options of an automated service and no option to speak with a person. Which is what I needed.
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Higher One Card Batch Refund PPCC
Customer service issue
Reported by GetHuman-joshuaza
Jan 15th, 2019 - 9 mons ago
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