My name is Begonia Guy, and my telephone number is (***) ***-****. Please provide a tel...

GetHuman851749's customer service issue with BankMobile from July 2018

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The issue in GetHuman851749's own words
My name is Begonia Guy, and my telephone number is (***) ***-****. Please provide a telephone number where I can talk to a human about this issue, as it is complicated and I have already been waiting over *** days to receive this refund. Here is the situation, described to the best of my ability. I will happily provide screenshot evidence of these claims if prompted. **A $*,*** refund was awarded to me on November *th in the Fall of ****. I believe this aid is the Florida Student Assistance Grant. I never received it, though I have received other refunds from subsequent terms in the form of a paper check in the mail. I know that according to federal regulations, I must receive my refund check in the mail if I do not have a valid refund preference selection with BankMobile within *** days. I believe it has been around *** days. **I am unhappy with the BankMobile system, as I find it confusing and do not wish to pay fees to use a third party bank that I would have never chosen had they not had a contract with my University. I am uncomfortable with online banking and do not even have it with my credit union. I have explained this to financial aid advisors at my school who informed me that if I am very unhappy with the service, I can be guaranteed to receive my refund within *** days even if I do not choose one of the two refund preference options on the website. **Please note that in the Fall of ****, I had initially chosen to have a checking account, but never activated the debit card when I realized the fees I would be paying and received notice of account closure shortly thereafter. I then chose the only other option to have funds deposited by BankMobile into my checking account, but never provided my bank routing number and do not plan to. Also note that when calling the automated service line, it says that I may choose to receive my funds by check through the mail, which is what I wish and how I have been receiving them thus far, but this is not an option available for selection on the website. **I would sincerely appreciate a timely explanation as to why I have not received this refund, as it is necessary to the furthering of my current education and the coming fall term. Once again, if necessary I will happily provide evidence of these claims, which I formed based on UWF's CashNet service accessed through my.uwf.edu, emails I have received from both BankMobile and from UWF financial aid advisors, fsa.gov, and from BankMobile Vibe and their automated customer service line. **Thank you for your time, and have a wonderful day.

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BankMobile

Customer service issue
Reported by GetHuman851749
Jul 5th, 2018 - 3 years ago
Fixed
Seen by 34 customers so far
Similar issue to 34 others
0 customers following this
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Timeline

GetHuman851749 started working on this issue
Jul 5th, 2018 5:00pm
GetHuman851749 indicated the issue is not fixed yet.
Jul 5th, 2018 5:02pm
GetHuman851749 indicated the issue is not fixed yet.
Jul 5th, 2018 6:41pm
GetHuman851749 indicated the issue is not fixed yet.
Jul 5th, 2018 6:43pm

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