I cannot send an email transfer to a new recipient. As the box to type recipient only a...

GetHuman-leviguy's customer service issue with Bank of Montreal (BMO) from July 2018

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The issue in GetHuman-leviguy's own words
I cannot send an email transfer to a new recipient. As the box to type recipient only allows for emails in an ******@***.com* format. *The recipient account is gmail.com*This is the first time it's had to be a bmo domaine and I don't know how to fix it.
There is nothing online about this change
Making it possible to send etransfer to an email account, like the purpose of the service suggests.
I've been using the service for years. Never had problems. Now that there is one, I would have liked for them to have customer support.
I have an issue with Bank of Montreal (BMO) too
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Bank of Montreal (BMO)

Customer service issue
Reported by GetHuman-leviguy
Jul 25th, 2018 - 10 mons ago
I have an issue with Bank of Montreal (BMO) too
Fixed
Seen by 13 customers so far
Similar issue to 19 others
0 customers following this
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-leviguy started working on this issue
Jul 25th, 2018 7:23pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 7:24pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:23pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:26pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:26pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:27pm
GetHuman-leviguy indicated the issue is not fixed yet.
Jul 25th, 2018 8:28pm