BMO Customer Service Issues

I contacted you on October 19, [redacted], regarding my late brother's Mastercard account. I informed your team about his passing and requested the account be closed to prevent further transactions. I also wanted to settle the remaining balance. During the call, I spoke with Lydia, a specialist, who was supposed to assist me with the final payment process. Unfortunately, the call was disconnected, and despite expecting a callback, none was received. I've been attempting to reach your customer service, facing long wait times exceeding two hours, which is challenging for me. As the cardholder's sister and the account trustee residing in California, I am concerned about the outstanding balance. I am unsure about sharing the card number in this message. Kindly contact me at [redacted]. Your prompt assistance would be deeply appreciated. Thank you, Shanta Kirpalani Lulla.

I would like to request the cessation of email advertisements as they do not serve me. In the future, I will initiate contact for services directly. I noticed my email was linked to my iPhone without consent, which is not acceptable. As I couldn't locate the unsubscribe option on your websites, kindly remove my email, [redacted], promptly to avoid further inconvenience. I have experienced delays in accessing my accounts, causing frustration with BMO. Compared to my other three banks, who are more efficient, this experience is subpar. All future dealings with BMO will occur at the Brant St. branch in Burlington, ON, to prevent further time wastage. Thank you. - J. W., [redacted] Geneva Park Drive, Burlington, ON, L7N 3C3.

I recently received an email regarding an e-transfer from the address "[redacted]" Upon clicking the link, I was directed to what appeared to be a BMO online banking page where I entered my 16-digit card number and password. After that, a "security verification" page popped up, followed by a message stating, "we are unable to process your request at this time. Please try again later. Thank you for your patience." I'm curious if the system is temporarily down or if there is another issue causing this.

I received a call from the bank yesterday regarding my card. After waiting on hold for an hour, the call disconnected after just 30 minutes of speaking with someone. I've been unable to reconnect despite the long 4-hour estimated waiting time. The bank blocked my account, preventing any access to check balances. They asked security questions and were investigating the issue before we were disconnected, leaving me upset and frustrated with multiple attempts to reach them again proving unsuccessful. The extended wait times are unreasonable.

I've been a BMO Airmiles Credit Card holder for many years. Unfortunately, I've been experiencing issues accessing my account online due to an invalid password. Despite numerous attempts to reset it, including visiting a branch to update my password, I have not been successful. A temporary password I received recently expired shortly after issuance. Even contacting the 1-[redacted] number has been challenging as the phone password is also not recognized. I've been informed previously that this issue cannot be resolved online and must be done in person at a branch. It has been months since I could view my statements online. While I can still check my balance over the phone for payments, this situation is truly frustrating. I kindly request assistance to address this ongoing problem. Thank you.

I made a $40 purchase and was billed by CORDIALCANNACHOICE at [redacted] for $[redacted].90 and $37.20. I contacted the company via phone and email to request the cancellation of the order due to the significant price increase. They informed me that I am not able to cancel and that I am committed to a lifetime subscription. This appears to be fraudulent behavior on their part, and I do not wish to be associated with such practices. I originally intended to make a one-time purchase for a much lower amount. Additionally, they might seek a testimonial from me, which I find concerning. I am currently at the Southdale branch of BMO in Winnipeg, MB, where I was verified by the teller. The teller suggested I reach out to Mastercard for assistance. I am currently on hold with Mastercard, anticipating a wait time of 2 hours.

I am currently overseas and in need of assistance to access my BMO online account. I previously contacted customer service and received a temporary password consisting of numbers. When I tried to reset it to my original numbers, it prompted me for a phone number I provided when I first signed up. I mistakenly thought they were asking for my last Canadian phone number, which led to being locked out again. The helpline number on the back of the card only works in the Americas, making it difficult to reach customer service from Egypt. I am looking to have my password sent to my email and to find an alternative way to contact customer service without incurring high costs of international calls.

Hello, my name is Raminder G. from Winnipeg, MB. I recently discovered an error on my credit report involving a second mortgage from BMO that I did not take out. This mistake may be due to incorrect address information, leading to confusion with someone else who shares my name. As I am soon taking possession of my home and need the second mortgage to pay the builders promptly, this situation is urgent. I am reaching out for help in resolving this issue swiftly. If necessary, I am available for in-person contact at any branch in Winnipeg. Thank you.

I've been on hold for over 3 to almost 4 hours twice today trying to speak with a customer service representative. Both times when the call was answered, it was promptly disconnected. This level of service is unacceptable. Currently, I am on hold for the third time and was informed that the wait will be over 4 hours. I am beyond frustrated. It seems like there are serious issues with your service department. If your employees can't provide the necessary assistance, they should be dismissed. Here is my email address for you to send my monthly statements.

I've been facing an ongoing issue for several months with my BMO card. The branch advised me to reach out to the number on the card for assistance. I've been experiencing unauthorized holds on my funds due to what they claim are pre-authorized payments linked to my card. I possess 4 cards, and this problem persists daily. Recently, $[redacted] was deducted from my account, and currently, over $[redacted] is on hold for unknown purchases or payments to unfamiliar sites. I've attempted to contact these merchants, but my emails are blocked, and there's no available phone number. I wish for this situation to be rectified promptly, with the holds on my funds lifted and the money restored to my account. I did not authorize these transactions. The bank's solution is to call in about the issue, assuring me that all my funds will be reimbursed.

Hello, I am writing from Italy. I am trying to reach the Bank of Montreal in Canada via email but cannot locate their contact information. I received an ATM from my partner in a personal First Flight package, and now I am being asked to pay high customs fees to collect it. I have not signed any documents to receive this ATM and am unsure if this is a scam. If I can email you, I can provide my digital identity card, social security number, and a photo of the ATM for verification. Please advise if this account is legitimate. Thank you. Regards, Spedicato Catia

On October 27, [redacted], I made an online purchase for $53, but later noticed that $[redacted] had been placed on hold in my account without my authorization. I promptly contacted customer service and spoke to a manager named Bryan, employee #[redacted], at around 1:25 am. Bryan suggested putting my card on hold to release the funds and get a new card from the branch. However, I recently discovered that Bryan's information was incorrect, and the funds were already paid to the merchant on the 31st. Despite emailing the merchant to cancel the order immediately after speaking to Bryan, the $[redacted] was still deducted from my account. I have been experiencing long wait times when calling customer service, up to 49 minutes, which is unacceptable. I urgently request a resolution to this issue and the return of my funds, as I did not authorize such a large payment and I depend on a fixed income as a senior to pay my bills. Please improve the wait times for customer service assistance, as waiting for so long is not feasible for many people seeking help. I can be reached at [redacted]. Thank you for your attention to this matter.

I spend 5 to 6 months in Mexico each year for health reasons. Unfortunately, my debit card was unexpectedly frozen, leaving me unable to access essential items like food and prescription medications. My name is Richard Thomas Rosky, and I live at Address #[redacted] range road [redacted], Red Deer County, Alberta, T0M0Y0. I have been a resident here for over 5 years. The card number that was frozen is 5[redacted] 7[redacted]. I rely on this card for my everyday needs as a pensioner on a fixed income. I recently spoke with Mili, who mentioned sending me an email with a contact number, but I have yet to receive it. I am anxiously awaiting a resolution so I can purchase necessities. Please reinstate my debit card and provide an explanation for the suspension during this critical time. Thank you.

I am currently in the US and have been struggling to transfer money from my BMO USD account to my BMO Harris Bank account. I learned that I need to do a global money transfer instead of a direct transfer. Changing my phone number listed on file from Ottawa to my US number has been a frustrating experience. I spoke with two customer service representatives, and the last one, Saloman, was particularly unhelpful and rude. He refused to let me speak to a supervisor and abruptly ended the call. He mentioned I need to visit a branch with two forms of ID to update my phone number, which seems unreasonable considering I am in Arizona. I have decided to move my accounts to RBC due to this negative experience.

I’m having a significant issue with the BMO bank in Weyburn. I am trying to pay off my mortgage, but the female loan managers have been very rude and unhelpful. After an appointment, I was promised a call back with information, but after three days of waiting, I had to call them myself, and they hung up on me. Today, when I visited again, I was asked to make another appointment despite just wanting to settle my mortgage. The previous manager, whose last name is Ferguson, passed us on to someone else. Unfortunately, we are having difficulty understanding the new manager, who is East Indian. I am currently waiting for a call back, and this experience has left me frustrated. I don't plan on doing business with BMO in the future.

I recently contacted BMO regarding my locked checking account. I have been in Spain and need assistance regaining access to my account. Today, as I tried to deposit an e-transfer, my password was rejected, prompting me to reset it using my debit card number. Unfortunately, I am unable to receive a code on my Montreal phone which has died, and I can't enter my new Spanish phone number to reset the password. I requested BMO to send the code to my email at [redacted] or [redacted] I urge them to address this issue promptly so I can regain access to my account before my return to Montreal on June 2nd.

I recently received a phone message from BMO advising about a security breach. When I attempt to log into my online account using my fingerprint, it greets me with my name but prompts for my bank card number without letting me input it. After that, it proceeds to ask for my password, greeting me by name again without proceeding further. When I try to call for help, I end up on hold for an extended period of time. I urgently need assistance with this situation. Thank you. - Aaron D. A. from Cleveland