There are not enough customer service reps to handle any customer call that is seeking...

GetHuman913687's customer service issue with Bank of America from July 2018

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The issue in GetHuman913687's own words
There are not enough customer service reps to handle any customer call that is seeking help from your CS. It is the worst customer service experience, two months running..each time, that I have ever had with any bank I have been with over the past ** years in business. You are simply not fast enough to provide good or any service to your clients! Simply said, you are truly HORRIBLE!!! I will have a conversation with the CEO, and I will, because he*B of A is doing just a horrible job providing the service that is stated in your own Mission Statement and beyond!! B of A is like a company going out of business..just not there!!*I just might switch all of my accounts with B of A over to US Bank this week!! They won't waste my time, time and time and time again! I have had hold of *:** mins today, and now *:** mins. Over the past month the shortest wait I have had in six call attempts has been ** mins!! That is just totally unacceptable!! **Richard Merrell ****-***-********-***-****
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Bank of America

Customer service issue
Reported by GetHuman913687
Jul 24th, 2018 - 10 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 1 customer so far
Similar issue to 2898 others
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Timeline
GetHuman913687 started working on this issue
Jul 24th, 2018 10:20pm