NOTHING HAS BEEN SOLVED. NO ONE CALLED ME. I UAD TO CALL THEM AND AGAIN, IT IS THE SAME OLD STORY. NO ONE HAS ANSWERS. ITS A JOKE AND IT IS BECAUSE THEY ARE SERIOUSLY THIEVES HIDING BEHIND A NAME. I CANT BELIEVE THIS. I REALLY CANT.
GetHuman580256's customer service issue with Bank of America from June 2018
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The issue in GetHuman580256's own words
TO GET A FRICKEN STRAIGHT ANSWER. OMG. This is just unbelievable. ... I am checking on a claim that has been in the processes if investigation since JANUARY! ALL PAPERWORK HAS BEEN TURNED INTO YOU ALL, MULTIPLE TIMES. I HAVE WAITED ON HOLD FOR PROBABLY OVER ** HOURS IN THE LAST * MONTHS. I HAVE TALKED TO CUSTOMER SERVICE WHICH TOLD ME I NEED TO BE TALKING TO CLAIMS. I WAIT IN HOLD FOR ANOTHER ** MINUTES AND CLAIMS TELSS ME I NEED TO BE TALKING TI FRAUD..I TALK TO FRAUD AMD THEY SAY ITHEY CANT TALK TO ME BY OHONE,BTHAT I NEED TO GO TO A BRANCH. I GO TO A BRANCH AND THEY SAY I NEED TO CALL FRAUD. THEY DIAL FRAUD AND HAND ME THE OHINE AND WALK AWAY ( BANK MANAGER) I THEN GET SOME KID THAT MUST HAVE BEEN HI FIRST DAY EVER WORKING BECAUSE HE WAS ***% CLUELESS AS TO WHAT WAS GOING ON, HOW TO ANSWER ME, OR SOLVE ANYTHING THAT I HAD CALLED FOR. HE SSKED ME TO FAX SOME PAPERS THAT I HAD ALREADY SENT IN ONCE, SO I DID THANK FROM THE BRANCH SO IT WAS SURE TO BE DONE CORRECTLY AND DIRECTLY. WAIT WAIT WAIT. NO ANSWERS. I NOW CALL FRAUD AGAIN. THEY HAVE NO IDEA WHAT I AM TALKING ABOUT CONCERNING A FAX. *WHEN THIS FIRST STARTED, MY BANKER AND I HAD CLOSED MY ACCOUNT SO NO FURTHER TRANSACTIONS COULD GO THROUGH. WELL, APPARANTLY CLOSING THE ACCOUNT DID NOT HAPPEN BECAUSE THE ITEMS THAT WERE NOT TO BE PUT THROUGH, THEY PUT THOUGH. SO THEY REIMBURSED ME EITH A TEMPERARY CREDIT FR THE AMOUNTS OF TWO TRANSACTIOS ANF THR
Is THAT THEY WERR INITIALLY IN AN AGREEMENT WITH ME NOT TO PAY A CERTIFICATE AIN MERCHANT WHICH WAS A LIAN COMOANY THAT WAS CONTINUING AUTOMATIC WITHDRAWELS AFTER THE DEBT HAD BEEN SETTLED! I CANT BELIEVE I AM SAYING THIS AGAIN. I LITERSLLY HAVE GONE OVER THIS,BWITHOUT EXAGERATION, ... AT LEAST **-** times. In one way or another. I am exhausted and feel so sick of it all. Now they are keeping my deposits from my job when they don't even have an answer! What in the **** is going on???
I want the payments that they gave to the merchants, then put back in my account, then took them away again, then charged me a thousand overdraft fees then tacked in random items while the account was duppose to be " frozen" and I want a sincere apology for the insanity they have caused me to experience for * straight months. The bank is rotten to the core.
I'm not* I have turned into a terrible B of A customer. I USED to be a good customer and politely go talk to them about the fees in top of fees for items that they so conveniently put through while holding others back to make the system read it as multiple items being overdraftedm..yada yada yada yada
Tried to reach the CEO BUT IF COURSE HIS CALLS LOOP AROUND TO WHATEVER RANDIM DRPT IT FEELS LIKEM. THE BETTER BUDINESS BUREAU WILL BE NEXT. I NEED MY MONEY REGUARDLESS. I MEED COMPENSATION FOR THE *** HOURS I HAVE SPENT ON HOLD AND IN CIRCLES OF CONVERSATIONS WITH THESE PEOPLE THAT ARE SERIOUSLY THE WORST CUSTOMER SERVICE AGENTS POSSIBLE. I DONT EVEN KNOW HOW THAT BANK IS STILL IN BUSINESS.
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