I am reaching out to all I can reach at Bank of America. My situation goes like this...

GetHuman-jflickin's customer service issue with Bank of America from May 2018

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The issue in GetHuman-jflickin's own words
I am reaching out to all I can reach at Bank of America. My situation goes like this. On April **, **** I was caught up in a scam. The emails all had my bosses name Steven Handelman, and in one case his real email, so I proceeded to wire a large sum of money to Sun Trust Bank in GA. As soon as I hit that button to finish the online wire I realized it was a scam. I called Bank of America immediately and spent the next * and a half hours trying to stop the wire, by the time someone was willing to help, the wire was finished. Thank God there was something wrong with the account number at Sun Trust Bank. So every day since then I have been trying to retrieve the funds from SunTrust. *The best help I have received is from Allan Birondo, Financial Center Manager, La Jolla Plaza, in San Diego, CA. Allan is the only one that answers the phone immediately. I must say that every department I have called, the computer makes your customer wait at least ** minutes before a human comes on the phone. I have also receive assistance from a Manager of one of the other banks with which we bank. She has given good advice and was helpful by calling SunTrust to see the situation. It seems that SunTrust is willing to return the funds if Bank of America will cooperate.*The Fraud Departments at both banks, The FBI, and the Federal Reserve Bank of Atlanta, have all been notified. *As of this morning, Steven Handelman and his wife have twelve accounts with Bank of America. The account with the problem is San Diego Property Management L.P.*It will be four weeks tomorrow. I feel desperate, forgotten, sick, upset, and over all frustrated. I need help.
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Bank of America

Customer service issue
Reported by GetHuman-jflickin
May 21st, 2018 - 8 mons ago
I have an issue with Bank of America too
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Seen by 5 customers so far
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GetHuman-jflickin started working on this issue
May 21st, 2018 7:31pm