Lost International transfer

GetHuman-bmgsierr's customer service issue with Banco Popular from March 2019

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The issue in GetHuman-bmgsierr's own words
Send money to US ... * online swift transfers from Banco Popular Spain to New York bank have been missing for * months because of an incomplete account number. Banco Popular tells me they can not track the transfers because it is an internet transfer.*The intermediate Bank Deutsch Bank NY told me the transfers had been sent back to originating bank because of the error but to date the funds have not been credited back to the Popular account. What else can been done to find the missing funds?
Large sum of money involved
Return the money to Banco Popular in Spain
Over ** years as customer - first with Citi Bank Spain then company old to Banco Popular and now sold to Grupo Santander
Called and emailed everyone I could.
I have an issue with Banco Popular too
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Banco Popular

Wire transfers
Customer service issue
Reported by GetHuman-bmgsierr
Mar 12th, 2019 - 5 mons ago
I have an issue with Banco Popular too
Not resolved
Seen by 14 customers so far
Similar issue to 61 others
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Timeline
GetHuman-bmgsierr started working on this issue
Mar 12th 5:09pm