My phone is not working for me. When I go to unlock it, the keyboard will not show up...

GetHuman1381427's customer service issue with BLU from October 2018

2 views
 | 
50 similar
 | 
0 following
Help with my BLU issue
First: share to improve GetHuman1381427's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1381427's next move: call BLU.
The best way to get your problem resolved is to tap the button below to start calling BLU. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1381427 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1381427's own words
My phone is not working for me. When I go to unlock it, the keyboard will not show up. I can open my camera without having my phone unlocked, and when I do that, it says "Gboard not responding" (Gboard is the pre-installed keyboard) My password requires a keyboard to type it in and so my phone is completely useless to me. Is there a way I can solve this problem without being able to get into my phone?? I just need help to make my keyboard work. Sometimes it doesn't work, and it takes a moment to show up, but it has been doing this all day. I have already reboot and restarted it quite a few times. Thank for your help, it will be much appreciated!
GetHuman1381427 did not yet indicate what BLU should do to make this right.
I have an issue with BLU too
How GetHuman1381427 fixed the problem
We are waiting for GetHuman1381427 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get BLU's attention and get better help faster. Tap below to get started.
Having BLU issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would BLU email you?
This email address isn't valid
Follow this issue
See how GetHuman1381427 fixes it.
This email address isn't valid

BLU

Customer service issue
Reported by GetHuman1381427
Oct 20th, 2018 - 23d ago
I have an issue with BLU too
Not resolved
Seen by 2 customers so far
Similar issue to 50 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1381427 started working on this issue
Oct 20th 3:40pm