My phone is not working for me. When I go to unlock it, the keyboard will not show up...

GetHuman1381427's customer service issue with BLU from October 2018

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The issue in GetHuman1381427's own words
My phone is not working for me. When I go to unlock it, the keyboard will not show up. I can open my camera without having my phone unlocked, and when I do that, it says "Gboard not responding" (Gboard is the pre-installed keyboard) My password requires a keyboard to type it in and so my phone is completely useless to me. Is there a way I can solve this problem without being able to get into my phone?? I just need help to make my keyboard work. Sometimes it doesn't work, and it takes a moment to show up, but it has been doing this all day. I have already reboot and restarted it quite a few times. Thank for your help, it will be much appreciated!
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Customer service issue
Reported by GetHuman1381427
Oct 20th, 2018 - 3 mons ago
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GetHuman1381427 started working on this issue
Oct 20th, 2018 3:40pm