Hello**We've rented a VW TOURAN in AVIS Frankfurt central station for one day on...

GetHuman-juhowfa's customer service issue with Avis from October 2018

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The issue in GetHuman-juhowfa's own words
Hello**We've rented a VW TOURAN in AVIS Frankfurt central station for one day on ********** and gave back the car in Bonn city center (Romerstrabe *, *****, Bonn) within ** hrs. **In the morning when we rented the car, the counter staff show the total payment is *** euro and the payment in the bill is *** euro. The staff explained the difference will be back after we gave back the car. **Because we gave back the car just by putting the key and the rent document in the drawer, not in the counter. Could you help to confirm if the difference will be back automatically or we need to process this in the counter again?**If so, will we take the credit card to the counter for the difference back?**Here is the car information**.Type: VW ******* TOURAN *.* TSI *S AT**.Plate no. :EU-AA******The payment is finished by a MasterCard.*AUTH CODE: ********Plz help me to clarify this and thanks for helping
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Avis

Customer service issue
Reported by GetHuman-juhowfa
Oct 11th, 2018 - a mon ago
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GetHuman-juhowfa started working on this issue
Oct 11th 11:37pm