Ref. Wizard *SM**E AWD B********.* hours ago I chatted with Avis, asked what the rates...

GetHuman1255564's customer service issue with Avis from October 2018

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The issue in GetHuman1255564's own words
Ref. Wizard *SM**E AWD B********.* hours ago I chatted with Avis, asked what the rates for Munich being shown to me online were for:*daily?, for week?, for the entire * day rental period I entered, and if any other costs or fees would be charged. (NO such info on the online page), only $***.** figure. *for a Cclass Mercedes Automatic Trans **-**Oct******Answer via chat was that all was included, fees etc. No other would be charged or added. I repeated that back, asked if I understood it correctly, asked if insurance would be added since I was insured worldwide and had a document from Insur. Co so stating.**Chat person repeated that it was all there, all included.**Now I tried to reserve, only to see that another $**.** will be added for taxes and fees. **WTHell?? Does anybody there know the same facts? Why can't I rely on information given by AVIS? Or, why the change??? **Do I go someplace else to rent?

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Avis

Customer service issue
Reported by GetHuman1255564
Oct 3rd, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 217 others
0 customers following this

Timeline

GetHuman1255564 started working on this issue
Oct 3rd, 2018 8:25pm

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