On ****** I purchased a round trip for my mom with Avianca airline,with a request of wh...

GetHuman967051's customer service issue with Avianca Airlines from August 2018

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The issue in GetHuman967051's own words
On ****** I purchased a round trip for my mom with Avianca airline,with a request of wheelchair she is ** years old & she can’t read or write so she will don’t know where to go,that is why I requested a wheelchair for her, she flew on August *,she arrived Los Angeles @**:**pm.was *:**am she was not showing up I was waiting for her outside to pick her up I got worry about her,was aready late, there she was walking pulling her suitcase and a bag of ** pounds on her arms,I ask her why you are not on a wheelchair? She said ay mija estoy matada, I asked her what happened? She said she had been walking for two hours looking for her suitcase asked people where she can go get her suitcase**when she was pulling the suitcase, the suitcase fell on her left leg she got hurt ,& she have travel back to Guatemala with Avianca, now how I going to trust avianca my mom is going to be safe with them?
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Avianca Airlines

Customer service issue
Reported by GetHuman967051
Aug 8th, 2018 - a yr ago
I have an issue with Avianca Airlines too
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Seen by 26 customers so far
Similar issue to 60 others
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Timeline
GetHuman967051 started working on this issue
Aug 8th, 2018 5:16pm
GetHuman967051 indicated the issue is not fixed yet.
Aug 9th, 2018 6:26pm
GetHuman967051 indicated the issue is not fixed yet.
Aug 9th, 2018 6:28pm
GetHuman967051 indicated the issue is not fixed yet.
Aug 9th, 2018 6:30pm
GetHuman967051 indicated the issue is not fixed yet.
Aug 13th, 2018 5:50am
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Aug 14th, 2018 1:23am
GetHuman967051 indicated the issue is not fixed yet.
Aug 14th, 2018 5:13pm
GetHuman967051 indicated the issue is not fixed yet.
Aug 14th, 2018 7:36pm
GetHuman967051 indicated the issue is not fixed yet.
Aug 23rd, 2018 4:07pm
GetHuman967051 indicated the issue is not fixed yet.
Sep 4th, 2018 6:18pm