I don't know if I have a problem or not - I usually get up to two virus updates each an...

GetHuman3771727's customer service issue with Avast! from October 2019

Help with my Avast! issue
The issue in GetHuman3771727's own words
I don't know if I have a problem or not - I usually get up to two virus updates each and every day for my Avast Premium Security* for the past three days, when I check for updates, the system tells me that virus definitions are up to date - but the last Avast virus update was over three days ago! So, my question is: have there really been no new virus updates for three days? If there are more recent updates, why does my Avast Premium Security fail to recognize that I need them to be downloaded to my computer? As far as I can remember, I have NEVER gone more that one day without any virus updates.

GetHuman3771727 did not yet indicate what Avast! should do to make this right.

How GetHuman3771727 fixed the problem
I sent an email directly to avast support* they responded early this morning to assure me that they are aware of the problem and are working on it* then, early this afternoon I was able to complete a virus definition update successfully - they fixed the problem on their end.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Avast! customer problems.
How Do I Get a Refund from Avast?How do I cancel my subscription with Avast?
Do you have a customer issue as well?
We can help you get Avast!'s attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Avast! issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Avast!

Customer service issue
Reported by GetHuman3771727
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman3771727 shared how to fix
Seen by 5 customers so far
Similar issue to 2763 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3771727 started working on this issue
Oct 15th, 2019 9:14pm
GetHuman3771727 confirmed the issue is fixed. Hooray!
Oct 16th, 2019 6:22pm