I don't know if I have a problem or not - I usually get up to two virus updates each an...

GetHuman3771727's customer service issue with Avast! from October 2019

Help with my Avast! issue
The issue in GetHuman3771727's own words
I don't know if I have a problem or not - I usually get up to two virus updates each and every day for my Avast Premium Security* for the past three days, when I check for updates, the system tells me that virus definitions are up to date - but the last Avast virus update was over three days ago! So, my question is: have there really been no new virus updates for three days? If there are more recent updates, why does my Avast Premium Security fail to recognize that I need them to be downloaded to my computer? As far as I can remember, I have NEVER gone more that one day without any virus updates.

GetHuman3771727 did not yet indicate what Avast! should do to make this right.

How GetHuman3771727 fixed the problem
I sent an email directly to avast support* they responded early this morning to assure me that they are aware of the problem and are working on it* then, early this afternoon I was able to complete a virus definition update successfully - they fixed the problem on their end.
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Customer service issue
Reported by GetHuman3771727
Oct 15th, 2019 - 3 years ago
GetHuman3771727 shared how to fix
Seen by 9 customers so far
Similar issue to 2763 others
0 customers following this
Items needed
Email address on the account


GetHuman3771727 started working on this issue
Oct 15th, 2019 9:14pm
GetHuman3771727 confirmed the issue is fixed. Hooray!
Oct 16th, 2019 6:22pm